Business Analyst
Talent Groups ·www.talentgroups.com
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Duration: 3 years to start
Position Description:
Required Skills/Experience:
Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or E&T.
Preferred/Not Required:
Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.
Skill Set/Skill Level:
Operating Systems:
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Position Description:
- Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
- Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
- Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
- Experience in interacting with client program areas and technical staff regarding business and information technology needs.
- Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
- Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
- Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
- Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
Required Skills/Experience:
Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or E&T.
Preferred/Not Required:
Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.
Skill Set/Skill Level:
Operating Systems:
- Mainframe – Preferred, 3 to 5 years of experience
- Linux – Preferred, 3 to 5 years of experience
- Windows – Required, 5 to 7 years of experience
- Windows PC – Required, 3 to 5 years of experience
- SQL Server – Preferred, 3 to 5 years of experience
- ADABAS – Preferred, 3 to 5 years of experience
- Data Quality – Preferred, 3 to 5 years of experience
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Frequently asked questions
Who is hiring for the Business Analyst role?
Talent Groups is hiring for the Business Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Business Analyst job located?
The Business Analyst role with Talent Groups is based in Jackson, MS, US.
Is the Business Analyst role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Business Analyst role?
The Business Analyst position is aimed at mid-level candidates.
How do I apply for the Business Analyst role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.