Business Improvement Manager
Predictus Search ·www.predictussearch.com
Apply directBusiness Improvement Manager
Up to $180,000 + Super + Bonus
Melbourne based
Our client is a significant and well-regarded organisation in the Australian health sector. With a broad operational footprint and a strong commitment to clinical excellence, they are a trusted provider of healthcare services supporting doctors, specialists, hospitals, and patients across the country.
Who They Are
This organisation has built a strong reputation for patient focus and medical quality. Their culture values integrity, collaboration, and continuous improvement, and they are committed to empowering their people to drive meaningful outcomes. They are currently seeking a Business Improvement Manager to lead a portfolio of strategic improvement and transformation initiatives across the business.
The Role
Reporting to the Director of Marketing, the Business Improvement Manager is responsible for the end-to-end ownership and delivery of complex business improvement and transformation initiatives. The role combines process analysis, business redesign, project management and change implementation to improve operational efficiency, customer experience, revenue performance, and business outcomes.
A key focus of this role is the optimisation of billing, revenue cycle management and accounts receivable processes across digital customer channels, vendor-supported platforms and internal business systems. Working closely with subject matter experts, operational leaders, executive stakeholders and external vendors, you will identify opportunities for improvement, design future-state solutions, and drive implementation through structured governance frameworks.
Responsibilities include but are not limited to:
Business Improvement and Transformation
- Own the end-to-end delivery of business improvement initiatives from initiation through to implementation and handover
- Define project scope, objectives, success measures and deliverables aligned with organisational priorities
- Analyse complex cross-functional business processes to identify inefficiencies, risks and improvement opportunities
- Facilitate workshops to document current-state processes, pain points, business requirements and system dependencies
- Design future-state processes that improve operational efficiency, customer experience, scalability and quality outcomes
Revenue Cycle and Billing Optimisation
- Lead initiatives focused on billing, revenue cycle and accounts receivable improvements
- Identify opportunities to improve revenue realisation, reduce revenue leakage and streamline customer payment experiences
- Work across vendor-supported platforms and complex internal systems to deliver sustainable improvements
- Ensure measurable financial, operational and customer outcomes are achieved
Project and Program Delivery
- Develop and maintain structured project plans including milestones, dependencies, risks, resource requirements and benefit measures
- Monitor project performance against agreed timelines and objectives, escalating risks and issues in a timely manner
- Coordinate across internal teams and external vendors to deliver initiatives efficiently and at pace
- Manage change and support the successful adoption of new processes and technologies
Governance and Executive Reporting
- Establish governance frameworks appropriate to initiative complexity and risk
- Prepare Steering Committee and executive reports maintaining visibility of initiative performance and delivery outcomes
- Define, monitor and report on agreed business benefits, ensuring improvements are embedded into business-as-usual operations
Your Profile
You are an experienced Business Improvement or Transformation professional who thrives in complex environments and enjoys bringing together people, processes and technology to deliver measurable business outcomes. You will bring a proven track record of leading end-to-end improvement initiatives with the ability to quickly understand complex systems, partner with subject matter experts, and translate their knowledge into scalable, sustainable solutions.
Candidates may come from a range of backgrounds including:
- Business improvement, transformation or operational excellence leadership
- Revenue cycle, billing or accounts receivable process improvement
- Healthcare, pathology, diagnostics or similarly regulated industries
- Complex enterprise environments with vendor-supported or legacy system landscapes
You will demonstrate:
- Proven experience leading business improvement, transformation or operational excellence initiatives
- Strong project or program management experience with end-to-end accountability for delivery
- Strong capability in analysing and redesigning complex business processes
- Experience facilitating workshops and collaborating with subject matter experts
- Exceptional stakeholder engagement and influencing skills across operational and executive levels
- A pragmatic, delivery-focused approach with the ability to drive outcomes through ambiguity
- Advanced Microsoft Office skills including Excel, PowerPoint and project reporting tools
Qualifications in Business, Commerce, Project Management or Process Improvement are desirable, as is certification in Lean, Six Sigma, Agile or Prince2. Experience within healthcare, pathology or diagnostics is an advantage but not essential for the right candidate.
Diversity and Inclusion
Our client is an equal opportunities employer. They encourage applications from people of all ages, nationalities, abilities, and cultures — including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, people living with disability, and individuals with culturally diverse backgrounds. They are happy to adjust their recruitment process to support accessibility needs.
Please note, only shortlisted applicants will be contacted, and all applicants must have a legal right to work in Australia.
You may be required to undergo probity checks as part of the recruitment process, including police checks.
For a confidential discussion or to request an information pack, please call Steve Hockey, Director at Predictus Search on 0452 525 547 or 02 8067 8521, or email your current resume with a covering letter and remuneration details to steve@predictussearch.com quoting reference A000465.
Frequently asked questions
Who is hiring for the Business Improvement Manager role?
Predictus Search is hiring for the Business Improvement Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Business Improvement Manager job located?
The Business Improvement Manager role with Predictus Search is based in Melbourne, VIC, AU.
What does the Business Improvement Manager role pay?
Predictus Search lists the Business Improvement Manager role at AUD 160,000–180,000 per year.
Is the Business Improvement Manager role full-time or contract?
This is a full time position at Predictus Search.
What experience level is the Business Improvement Manager role?
The Business Improvement Manager position is aimed at mid-level candidates.
How do I apply for the Business Improvement Manager role at Predictus Search?
Apply directly on Predictus Search's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.