Regional Service Manager

THE TEAM YOU WILL BE JOINING

• Join a growing healthcare technology organization focused on improving patient outcomes through innovative products, services, and customer solutions.
• Become a key leader within the Service organization, helping deliver exceptional experiences for customers across an assigned region.
• Partner cross-functionally with Sales, Operations, Distribution, and business leaders to enhance service delivery and support organizational growth.
• Lead and develop a team of remote technical service professionals while building a culture centered around accountability, collaboration, and continuous improvement.
• Help shape scalable service processes that improve efficiency, strengthen customer partnerships, and support long-term success.
• Play a critical role in advancing service operations within a company committed to innovation and excellence.

WHAT THEY OFFER YOU

• The opportunity to own a significant service region and make a measurable impact on customer experience and operational performance.
• A leadership position where you can coach, mentor, and develop a team of technical professionals.
• The ability to influence service strategy, improve processes, and implement solutions that drive meaningful results.
• Exposure to cross-functional initiatives, customer relationships, and high-impact operational projects.
• A collaborative environment where your leadership, ideas, and expertise are valued.
• The opportunity to grow your career with an organization that is investing in its people, customers, and future growth.

WHERE THIS SITS

• Preferred - Charlotte, NC preferred, 3 days in office
• Secondary - Remote, Southeast
• Approximately 80% regional travel required.

WHAT YOU WILL DO

• Lead, coach, and develop a team of technical service professionals while driving engagement, performance, and continuous improvement.
• Oversee regional service operations, ensuring customer commitments, performance goals, and service expectations are consistently achieved.
• Improve service processes to increase efficiency, optimize resources, and enhance the overall customer experience.
• Partner with internal teams to support new service program launches, operational initiatives, and ongoing improvements.
• Manage regional resources, budgets, and priorities to align with business goals and customer needs.
• Build strong customer relationships while identifying opportunities to enhance service solutions and strengthen partnerships.

THE BACKGROUND THAT FITS

• 10+ years of experience in service operations, field services, technical operations, or a related leadership environment.
• Proven experience leading and developing remote or geographically dispersed teams.
• Strong background in process improvement, project management, and operational excellence.
• Ability to balance strategic planning with hands-on execution in a dynamic environment.
• Strong communication skills with the ability to influence and collaborate across multiple levels of an organization.
• Bachelor’s degree preferred or equivalent experience; healthcare technology, medical equipment, or technical service experience is a plus.