Customer Success Specialist
Smaart Recruitment ·www.smaart.com.au
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SMAART is excited to be partnering with an Australian home care provider that focuses on supporting older Australians to live independently at home. We are currently seeking empathetic, curious, and solutions-focused Customer Success Specialists to join their growing sales team.
As a Customer Success Specialist, you will play a pivotal role in onboarding new customers and maximising revenue for the business through in-depth, consultative conversations with warm inbound leads.
What’s in it for you?
In this role, you will support customers enquiring about products and services through a combination of warm inbound and outbound calls. You will build and manage a busy pipeline, guiding new customers through the service, scheduling follow-up calls, and arranging onboarding consultations for eligible customers.
As the first point of contact for new customers, you will represent the face of the business and ensure a smooth onboarding experience. You will work towards achievable targets, demonstrating a strong drive to succeed while always keeping the customer’s best interests at the forefront.
Key Responsibilities:
For further information, please contact Georgina at SMAART Recruitment via email at georgina@smaart.com.au or on 0431 293 145.
As a Customer Success Specialist, you will play a pivotal role in onboarding new customers and maximising revenue for the business through in-depth, consultative conversations with warm inbound leads.
What’s in it for you?
- Full-time, permanent position
- Competitive salary of $72,500 + super + commission ($6,000–$10,000 per quarter)
- Melbourne CBD location (Tuesday/Wednesday in office)
- Hybrid working model – work from home up to 3 days per week
- Monday to Friday role, operating between 8:30am–5:00pm
- Be part of a collaborative and supportive team with ongoing career development
- Access to an EAP, plus an additional 4 days of flexi-leave, corporate discounts, and a reward and recognition program
In this role, you will support customers enquiring about products and services through a combination of warm inbound and outbound calls. You will build and manage a busy pipeline, guiding new customers through the service, scheduling follow-up calls, and arranging onboarding consultations for eligible customers.
As the first point of contact for new customers, you will represent the face of the business and ensure a smooth onboarding experience. You will work towards achievable targets, demonstrating a strong drive to succeed while always keeping the customer’s best interests at the forefront.
Key Responsibilities:
- Handle inbound and outbound calls from new customers and their representatives, qualifying their eligibility for the service
- Actively follow up with new and existing leads with the aim of converting suitable customers
- Complete detailed call notes and collect customer documentation
- Educate customers on products and onboarding processes, and provide basic technical support
- Liaise with internal and external stakeholders
- Work towards achievable individual and team KPIs
- Assist with additional administrative duties on an ad hoc basis
- Experience in travel, retail, sales, onboarding or customer service/retention
- Demonstrates patience and empathy, with a genuine desire to support customers
- Driven to succeed individually while working collaboratively within a team, always keeping customers at the forefront
- Tech-savvy, with the ability to learn new systems quickly and support less tech-confident customers
- Strong interpersonal and communication skills, with the ability to engage a diverse range of customers
- Proven ability to build rapport and establish trust from the outset
- Full Australian working rights (student visas and working holiday visas will not be considered)
For further information, please contact Georgina at SMAART Recruitment via email at georgina@smaart.com.au or on 0431 293 145.
Frequently asked questions
Who is hiring for the Customer Success Specialist role?
Smaart Recruitment is hiring for the Customer Success Specialist position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Success Specialist job located?
The Customer Success Specialist role with Smaart Recruitment is based in Melbourne, VIC, AU. The role is remote-friendly.
Is the Customer Success Specialist role remote?
Yes — the Customer Success Specialist position at Smaart Recruitment is remote. Candidates based in AU are preferred.
What does the Customer Success Specialist role pay?
Smaart Recruitment lists the Customer Success Specialist role at AUD 70,000–72,500 per year.
Is the Customer Success Specialist role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Customer Success Specialist role?
The Customer Success Specialist position is aimed at mid-level candidates.
How do I apply for the Customer Success Specialist role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.