C005276 Senior Technician (ICT Systems Ops and Maint.) (NS) UNITED STATES -7 Sep

Park Lane Recruitment ·www.plr.ltd

Location Norfolk, Norfolk, USA, USA
Type Full time
Level Senior
Source Shazamme
NATO
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Deadline Date: Monday 7 September 2026
 
Requirement: Senior Technician (ICT Systems Operations and Maintenance)
 
Location: Norfolk, VA, UNITED STATES
 
Full Time On-Site: Yes
 
Time On-Site: 100%
 
Not to Exceed Rate: 54 EUR
 
Total Scope of the request (hours): 408
 
Required Start Date: 13 October 2026
 
End Contract Date: 31 December 2026
 
Required Security Clearance: NATO SECRET
 
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
  1. Current National or NATO SECRET clearance
  2. Nationality of one of the NATO member countries
  3. Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
 
Duties & Role:  
  • Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
  • Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
  • Escalates incidents to Level 2 support as necessary;
  • Installs and maintains CIS assets for CSU Norfolk and supported customers;
  • Installs and maintains Software on LAN workstations;
  • Records all actions pertaining to CIS support in the approved ticket management system;
  • Adheres to Technical Assistance Center SOP;
  • Provides status updates for assigned requests via the approved ticket management system;
  • Follows-up with users on completed requests prior to closing associated tickets;
  • Contributes to accountability of CIS assets;
  • Escalates User Complaint Management and Problem
  • Reports to TAC Cell Head;
  • Executes pro-activeness for all requests assigned to User Support Section;
  • Adheres to work schedule, providing support by engaging directly with the customer;
  • Must be able to engage professionally in a multi-national environment working with VIPs.
  • Support to exercises and outside normal working hours may be required.
  • Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.
Requirements
Skills, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance
  • Installation, operation and maintenance of computer systems on local area networks (LAN);
  • System administration and maintenance of computers running Microsoft Windows 10;
  • Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
  • Experience with ITSM ticket systems to track and close incidents, request fulfilment (workorders) and changes, monitoring progress and keeping users apprised of progress;
  • A+ Fundamentals (Hardware / Software).
  • Language requirements: A thorough knowledge of English, both written and spoken, is essential.

Frequently asked questions

Who is hiring for the C005276 Senior Technician (ICT Systems Ops and Maint.) (NS) UNITED STATES -7 Sep role?
Park Lane Recruitment is hiring for the C005276 Senior Technician (ICT Systems Ops and Maint.) (NS) UNITED STATES -7 Sep position, a Shazamme client. Apply directly on the employer's career site.
Where is the C005276 Senior Technician (ICT Systems Ops and Maint.) (NS) UNITED STATES -7 Sep job located?
The C005276 Senior Technician (ICT Systems Ops and Maint.) (NS) UNITED STATES -7 Sep role with Park Lane Recruitment is based in Norfolk, US.
Is the C005276 Senior Technician (ICT Systems Ops and Maint.) (NS) UNITED STATES -7 Sep role full-time or contract?
This is a full time position at Park Lane Recruitment.
What experience level is the C005276 Senior Technician (ICT Systems Ops and Maint.) (NS) UNITED STATES -7 Sep role?
The C005276 Senior Technician (ICT Systems Ops and Maint.) (NS) UNITED STATES -7 Sep position is aimed at senior-level candidates.
How do I apply for the C005276 Senior Technician (ICT Systems Ops and Maint.) (NS) UNITED STATES -7 Sep role at Park Lane Recruitment?
Apply directly on Park Lane Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct