Service Design Architect
Peoplebank ·www.peoplebank.com.au
Apply direct
We are seeking an experienced Service Design Architect to play a key role in the design, operational readiness, and transition of enterprise digital services into business-as-usual operations.
Working across a large and complex ICT environment, you will partner with Project Managers, Service Owners, Solution Architects, Transition Managers, and operational support teams to ensure services are supportable, sustainable, and ready for successful production deployment.
Key Responsibilities
If you have a strong background in service design, operational readiness, and service transition, we'd love to hear from you - chantelle.lee@peoplebank.com.au / 3291 5405
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Working across a large and complex ICT environment, you will partner with Project Managers, Service Owners, Solution Architects, Transition Managers, and operational support teams to ensure services are supportable, sustainable, and ready for successful production deployment.
Key Responsibilities
- Develop Service Operating Models, service strategies, and transition roadmaps.
- Lead Operational Readiness Assessments (ORA) and Transition to BAU activities.
- Create service blueprints, support models, and service lifecycle artefacts.
- Provide strategic advice on service architecture, governance, and operational support requirements.
- Ensure new and enhanced services meet operational acceptance criteria.
- Collaborate with technical and business stakeholders to drive successful service outcomes.
- Identify opportunities for continual service improvement and operational excellence.
- 5+ years' experience in Service Design, Service Architecture, Operational Readiness, Service Transition, or IT Service Management.
- Experience developing Service Operating Models, Support Models, and Transition-to-Operations frameworks.
- Strong understanding of service lifecycle management and operational governance.
- Experience working within large and complex enterprise environments.
- Excellent stakeholder engagement, facilitation, and communication skills.
- Ability to influence outcomes across multidisciplinary teams.
- Experience in government, healthcare, utilities, or other highly regulated environments.
- Knowledge of ITIL, TOGAF, COBIT, or similar frameworks.
- ITIL certification.
If you have a strong background in service design, operational readiness, and service transition, we'd love to hear from you - chantelle.lee@peoplebank.com.au / 3291 5405
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Frequently asked questions
Who is hiring for the Service Design Architect role?
Peoplebank is hiring for the Service Design Architect position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Design Architect job located?
The Service Design Architect role with Peoplebank is based in Brisbane, QLD, AU.
What does the Service Design Architect role pay?
Peoplebank lists the Service Design Architect role at AUD 1,200–1,450 per month.
Is the Service Design Architect role full-time or contract?
This is a full time position at Peoplebank.
What experience level is the Service Design Architect role?
The Service Design Architect position is aimed at mid-level candidates.
How do I apply for the Service Design Architect role at Peoplebank?
Apply directly on Peoplebank's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.