Head of Outsourced Operations

Head of Production Engineering

Executive recruitment company Monroe Consulting Group is recruiting on behalf of a global technology company that designs and manufactures household appliances with a focus on innovation and engineering excellence.

Job summary:
Based in Malaysia, the Head of Outsourced Operations is accountable for the end-to-end management of outsourced manufacturing operations in Malaysia. Working closely with the contract manufacturers, the role will look after all manufacturing operations in Malaysia and will lead the operational execution, escalation and resolution of challenges in partnership delivery, whilst embedding continuous improvement in line with high-performance culture and values.  Ensuring compliance and reporting through KPI management, you will be responsible for leading and development of the local operations team internally and the development of the outsource operations manufacturing partners.
 

• Strategic Operational Leadership: Direct and manage all outsourced manufacturing operations across Dyson categories (Floor Care, Beauty, and others) within the region, delivering high-mix, complex products to world-class standards.
• Partner Engagement: Build and cultivate strong, executive-level relationships with C-level leaders at partner organizations. Serve as Dyson’s primary contact for operational execution, escalation, and issue resolution to maintain aligned, high-performing partnerships.
• Factory Management & Compliance: Oversee end-to-end factory performance, championing operational excellence, compliance with all Dyson requirements, and local regulations in CSER (Corporate Social & Environmental Responsibility), health & safety, and ethical standards.
• KPI & Process Management: Define, implement, and continuously improve rigorous operational KPIs (including OTIF, quality, cost, yield, and throughput). Lead due diligence to ensure robust reporting, auditing, and analytical frameworks.
• Continuous Improvement & Excellence: Embed a culture of continuous improvement through world-class manufacturing methodologies (lean, Six Sigma, 5S, Kaizen, Hoshin Kanari). Lead waste reduction, process optimization, and efficiency programs to deliver better cost, quality, and speed.
• People Leadership & Capability Building: Inspire, mentor, and develop both direct and indirect teams (including partner teams), fostering a people-centered leadership style. Actively develop talent, build a culture of accountability, and champion diversity and inclusion.
• Change & Risk Management: Proactively identify, communicate, and mitigate risks—including those arising from new product introductions, technology transfers, and process changes. Lead the operational response for critical escalations.

Stakeholder Management: Coordinate cross-functional teams within Dyson and with external partners, ensuring seamless operational delivery and alignment with business strategies.