Customer Services Officer - Complaint Handling (Up to $27k/mth)
Chandler Macleod HK ·www.chandlermacleod.com.hk
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Job Duties:
Job Requirement:
- Handle customer complaints and disputes promptly, fairly, and professionally.
- Serve as a knowledgeable contact point for customers, with authority to act on their behalf.
- Accept, investigate, and resolve complex cases within agreed service timelines.
- Respond to calls, emails, and correspondence in a timely manner, ensuring all interactions are properly logged.
- Work closely with internal teams to gather necessary information and support case resolution.
- Identify and report potential systemic issues and preventable complaints.
- Participate in process improvement initiatives to enhance customer experience.
- Build rapport with customers, set clear expectations, and uphold Bank's brand image and values.
- Support mediation and help reduce the risk of complaints escalating to media or legal actions.
- Recommend proactive improvements to strengthen overall complaint management effectiveness.
Job Requirement:
- Higher Diploma or above in any discipline from a recognized institution.
- Relevant experience in banking or financial institutions is preferred.
- Strong written communication skills in both Chinese and English, with the ability to prepare clear and accurate documentation.
- Good verbal communication skills in Chinese and English, with confidence in handling customer interactions professionally
Frequently asked questions
Who is hiring for the Customer Services Officer - Complaint Handling (Up to $27k/mth) role?
Chandler Macleod HK is hiring for the Customer Services Officer - Complaint Handling (Up to $27k/mth) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Services Officer - Complaint Handling (Up to $27k/mth) job located?
The Customer Services Officer - Complaint Handling (Up to $27k/mth) role with Chandler Macleod HK is based in Kwun Tong, HK.
What does the Customer Services Officer - Complaint Handling (Up to $27k/mth) role pay?
Chandler Macleod HK lists the Customer Services Officer - Complaint Handling (Up to $27k/mth) role at HKD 25,000–27,000 per year.
Is the Customer Services Officer - Complaint Handling (Up to $27k/mth) role full-time or contract?
This is a full time position at Chandler Macleod HK.
What experience level is the Customer Services Officer - Complaint Handling (Up to $27k/mth) role?
The Customer Services Officer - Complaint Handling (Up to $27k/mth) position is aimed at mid-level candidates.
How do I apply for the Customer Services Officer - Complaint Handling (Up to $27k/mth) role at Chandler Macleod HK?
Apply directly on Chandler Macleod HK's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.