Hire Co-ordinator

Hire Coordinator/Receptionist
Permanent
Full-time 
Location:  O’Connor

    ABOUT OUR CLIENT TCB Recruitment is proud to recruit on behalf of a purpose-built welfare van hire and sales business based in Fremantle, WA. Our client operates a premium fleet supporting construction, mining, and infrastructure projects across WA and nationally. Backed by a specialist in pipeline and civil construction, they are scaling rapidly toward national coverage. This is a founding team role, you will help shape how they operate.
  THE ROLE The Hire Coordinator owns the end-to-end customer journey, from first enquiry through to van return. You will manage bookings, coordinate logistics, and keep the fleet moving. The role also covers administrative support for a vacuum excavation hire operation.
  HIRE OPERATIONS

• Manage all enquiries via phone, email, and CRM
• Prepare quotes, process bookings, and issue hire agreements
• Coordinate van delivery and collection with drivers and transport partners
• Track fleet availability, utilisation, and service schedules
• Conduct hire handover and return inspections
• Maintain hire records, invoicing, and debtor follow-up
• Meet and greet customer whilst on reception

  LEAD GENERATION & SALES

• Prospect for new hire customers — builders, contractors, project managers
• Maintain and grow customer databases
• Support the Business Manager with pipeline tracking and reporting
• Identify upselling and extension opportunities

  ADMINISTRATION & RECEPTION

• General administration across both hire businesses
• Supplier coordination, purchase orders, and fleet documentation
• Compliance record-keeping, AMSA documentation and state registrations
• First point of contact: meet and greet customers, receive all calls

  WHAT WE'RE LOOKING FOR Essential

• Experience in hire, logistics, or fleet coordination
• Confident phone manner and strong written communication
• High attention to detail, accurate with paperwork and data
• Proactive and self-directed; comfortable owning tasks end to end
• Proficient with Microsoft Office; quick to learn CRM/hire software
• WA driver's licence

Desirable

• Background in construction, plant hire, or equipment rental
• Experience with Jobman, HirePoint, Latner, or similar software
• Understanding of welfare van or mobile accommodation products
• Experience in a small or early-stage business environment

  WHAT'S ON OFFER

• Competitive salary, negotiable based on experience
• Genuine opportunity to grow with the business
• Direct access to leadership — no layers, no bureaucracy
• Variety across two growing businesses
• Fremantle office with a driven and supportive team