Casework Associate

An executive recruitment company, Monroe Consulting Group is partnering with an international non-profit organization that operates across multiple regions to address issues related to trafficking, exploitation, and violence against vulnerable populations.

The ideal candidate will support frontline casework by engaging survivors, communities, and partners, including identifying cases, conducting interviews, documenting information, and coordinating referrals with relevant stakeholders.

Job Responsibilities: 

Casework & Field Activities

• Conduct fieldwork including survivor and witness interviews, community engagement, and case identification activities.
• Apply trauma-informed and survivor-centered approaches, ensuring safety, dignity, and confidentiality.
• Gather, assess, and document case information accurately to support investigations and interventions.

Case Coordination 

• Coordinate referrals of identified cases to internal teams, law enforcement agencies, and relevant NGO or community partners.
• Act as a liaison between survivors, partners, and internal stakeholders to ensure timely communication and follow-up actions.
• Track case progress and ensure continuity through clear documentation and handovers.

Investigative Support

• Identify patterns, trends, and gaps from casework and field observations and share insights with relevant stakeholders.
• Support investigative processes through information sharing, coordination, and documentation.
• Assist in preparing case summaries, intelligence notes, and learning materials.

Stakeholder Engagement

• Collaborate with NGOs, community actors, and relevant authorities to strengthen case identification and response mechanisms.
• Support coordination of meetings, trainings, and joint initiatives.
• Assist in awareness and capacity-building activities related to trafficking and survivor engagement.

Documentation and Reporting

• Maintain accurate, timely, and confidential case documentation and records.
• Update case tracking systems, ensuring data quality and integrity.
• Contribute to internal reporting, reviews, and continuous improvement processes.

General

• Ensure all activities are conducted in line with safeguarding policies, ethical standards, and security protocols.
• Exercise sound judgement and risk awareness in fieldwork and case handling.
• Perform any other duties as assigned by the reporting manager.

Job Requirements

• Bachelor’s degree in Criminal Justice, Social Work, Law, Psychology, International Relations, or a related field.
• Minimum 2–3 years of relevant experience in casework, investigations, community engagement, or victim support.
• Experience working with vulnerable populations, trafficking survivors, or migrant communities is strongly preferred.
• Familiarity with local context, including labour migration or justice systems, is an advantage.

An executive recruitment company, Monroe Consulting Group is partnering with an international non-profit organization that operates across multiple regions to address issues related to trafficking, exploitation, and violence against vulnerable populations.

The ideal candidate will support frontline casework by engaging survivors, communities, and partners, including identifying cases, conducting interviews, documenting information, and coordinating referrals with relevant stakeholders.

Job Responsibilities: 

Casework & Field Activities

• Conduct fieldwork including survivor and witness interviews, community engagement, and case identification activities.
• Apply trauma-informed and survivor-centered approaches, ensuring safety, dignity, and confidentiality.
• Gather, assess, and document case information accurately to support investigations and interventions.

Case Coordination 

• Coordinate referrals of identified cases to internal teams, law enforcement agencies, and relevant NGO or community partners.
• Act as a liaison between survivors, partners, and internal stakeholders to ensure timely communication and follow-up actions.
• Track case progress and ensure continuity through clear documentation and handovers.

Investigative Support

• Identify patterns, trends, and gaps from casework and field observations and share insights with relevant stakeholders.
• Support investigative processes through information sharing, coordination, and documentation.
• Assist in preparing case summaries, intelligence notes, and learning materials.

Stakeholder Engagement

• Collaborate with NGOs, community actors, and relevant authorities to strengthen case identification and response mechanisms.
• Support coordination of meetings, trainings, and joint initiatives.
• Assist in awareness and capacity-building activities related to trafficking and survivor engagement.

Documentation and Reporting

• Maintain accurate, timely, and confidential case documentation and records.
• Update case tracking systems, ensuring data quality and integrity.
• Contribute to internal reporting, reviews, and continuous improvement processes.

General

• Ensure all activities are conducted in line with safeguarding policies, ethical standards, and security protocols.
• Exercise sound judgement and risk awareness in fieldwork and case handling.
• Perform any other duties as assigned by the reporting manager.

Job Requirements

• Bachelor’s degree in Criminal Justice, Social Work, Law, Psychology, International Relations, or a related field.
• Minimum 2–3 years of relevant experience in casework, investigations, community engagement, or victim support.
• Experience working with vulnerable populations, trafficking survivors, or migrant communities is strongly preferred.
• Familiarity with local context, including labour migration or justice systems, is an advantage.