【グローバルエンタープライズSaaS】バイリンガルAWS＆ネットワークサポートエンジニア

A Global Enginerprise SAS is looking for a Bilingual AWS & Network Support Engineer. The role involves infrastructure monitoring, incident management, troubleshooting, customer coordination, and operational support in a 24x7 production environment.

Responsibilities:
- Provide AWS and network infrastructure support for production systems.
- Monitor, troubleshoot, and resolve incidents within agreed SLAs.
- Coordinate with customers, offshore teams, and internal stakeholders.
- Support releases, system changes, and operational activities.
- Contribute to service improvements, automation, and operational excellence.
- Participate in on-call support rotations as required.

Required Skills:
- 5+ years of experience in Networking and AWS support.
- Strong knowledge of AWS services such as EC2, VPC, IAM, S3, CloudWatch, ELB, and Auto Scaling.
- Good understanding of networking concepts including DNS, Load Balancers, Firewalls, VPNs, Routing, and Proxies.
- Experience with Linux administration and scripting.
- Experience working with Japanese customers and offshore teams.

Why should you apply:
- Extensive benefits
- Training and support for career advacement


Company Details: 
A leading global enterprise SaaS organization specializing in travel and transportation technology, delivering mission-critical B2B and B2C solutions to airlines, airports, hospitality, cruise, logistics, and other travel-related industries. Operating across 30+ countries with a workforce of over 5,000 professionals, the company helps global enterprises accelerate digital transformation through cloud-based platforms, domain expertise, and engineering excellence.
The organization is committed to driving innovation by developing scalable, high-performance technology solutions that enhance operational efficiency, improve customer experiences, and enable business growth. Its Consulting and Digital Transformation practice partners with customers to modernize business processes and implement cutting-edge digital solutions using modern technologies and agile delivery practices.

Working Hours:   9:00 – 18:00 (Mon-Fri)
Working Style: Hybrid (4 days in office, 1 day work from home)
Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays,  Paid Holidays (15-day annual paid leave and 6-day annual sick leave)
Services/Benefits: Health, Unemployment Insurance, Occupational Injury and Workers Compensation etc.
Interview Process: 3 times (included f2f interview)