【グローバルエンタープライズSaaS】バイリンガルAWS＆ネットワークサポートエンジニア

A Global Enginerprise SAS is looking for a Bilingual AWS & Network Support Engineer . The role involves infrastructure monitoring, incident management, troubleshooting, customer coordination, and operational support in a 24x7 production environment. Responsibilities: - Provide AWS and network infrastructure support for production systems. - Monitor, troubleshoot, and resolve incidents within agreed SLAs. - Coordinate with customers, offshore teams, and internal stakeholders. - Support releases, system changes, and operational activities. - Contribute to service improvements, automation, and operational excellence. - Participate in on-call support rotations as required. Required Skills: - 5+ years of experience in Networking and AWS support. - Strong knowledge of AWS services such as EC2, VPC, IAM, S3, CloudWatch, ELB, and Auto Scaling. - Good understanding of networking concepts including DNS, Load Balancers, Firewalls, VPNs, Routing, and Proxies. - Experience with Linux administration and scripting. - Experience working with Japanese customers and offshore teams. Why should you apply: - Extensive benefits - Training and support for career advacement Company Details: A leading global enterprise SaaS organization specializing in travel and transportation technology, delivering mission-critical B2B and B2C solutions to airlines, airports, hospitality, cruise, logistics, and other travel-related industries. Operating across 30+ countries with a workforce of over 5,000 professionals, the company helps global enterprises accelerate digital transformation through cloud-based platforms, domain expertise, and engineering excellence. The organization is committed to driving innovation by developing scalable, high-performance technology solutions that enhance operational efficiency, improve customer experiences, and enable business growth. Its Consulting and Digital Transformation practice partners with customers to modernize business processes and implement cutting-edge digital solutions using modern technologies and agile delivery practices. Working Hours: 9:00 – 18:00 (Mon-Fri) Working Style: Hybrid (4 days in office, 1 day work from home) Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays (15-day annual paid leave and 6-day annual sick leave) Services/Benefits: Health, Unemployment Insurance, Occupational Injury and Workers Compensation etc. Interview Process: 3 times (included f2f interview)