Operations Support Specialist - Banking ($18k/mth)

Job Details:
Location: Ngau Tau Kok
Working hour: Mon to Fri, 0900 - 1800
6 months contract

What is this job about?
You will manage the daily process of sending out bank statements, letters, and notices to customers. Your main job is to work with external printing and mailing companies, check that all data and mail count match perfectly, and handle simple administrative and risk-checking tasks.

Main Responsibilities

• Mailing Coordination: Work with print vendors to make sure daily customer statements, credit card bills, and promotional flyers are printed and mailed correctly.
• Data Matching (Reconciliation): Compare internal reports with vendor reports to make sure every single piece of mail is accounted for and there are no errors.
• Daily Reporting: Use Excel to prepare daily reports (MIS) tracking mail volumes, performance, and timelines.
• Stock Management: Check inventory weekly (envelopes, bank letterheads, stationery) so supplies never run out.
• Payments & Admin: Verify vendor invoices and handle basic payment processing (Purchase-to-Pay / AP).
• Risk & Compliance: Help prepare monthly safety and compliance check reports; assist in Business Continuity (BCP) drills.
• Filing: Keep all records and report logs systematically saved and archived.

Requirements:

• Diploma / Associate Degree or equivalent experience (Business, Finance, or Operations).
• 1-2 years working experience in back-office operations, general administration, or vendor management.
• Proven experience in checking/matching reports and investigating mismatched figures.
• Strong Microsoft Excel skills for data matching and reporting.
• Great attention to detail, organized, and clear communication skills (for managing vendors).
• Basic knowledge of invoice processing / payment systems.