Sr. Associate Account Management

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

• Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds using Amadeus GDS.
• Manage fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations.
• Process complex itineraries, including international, multi-city, and multi-currency bookings.
• Ensure compliance with airline fare rules and company SOPs.
• Maintain a high level of accuracy to minimize airline debit memos and financial losses.
• Coordinate with airlines and internal teams to resolve booking and ticketing issues.
• Maintain booking records and provide timely support for travel-related requests.

Qualifications:

Minimum 1 year of  Amadeus working experience, must be adept with the latest versions of GDS. Farelogix and NDC experience a plus
• Deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus
• Track record of low error rate; low airline debit memos/financial losses
• Microsoft Office application skills, including Outlook, and Excel.

Minimum Degree / High school degree or equivalent (required) 

Additional Information:

This is a rotational shift and rotational week offs process.

“Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com”