Barranquilla | Customer Service Specialist I WI

Sutherland Global ·jobs.sutherlandglobal.com

Location Barranquilla, Atlantico, Colombia
Type Full time
Level Mid
Source Shazamme
Telecom
Apply direct

Company Description:

How to Apply. Meet Aura, our AI Recruiter!

Applying is quick and 100% digital:
1️⃣ Start with Aura: Click "Chat to Apply" and answer a few quick questions.
🚫Do not click on the "I'm interested" button as this will restart your process.
2️⃣ Language Assessment: You'll get a link via email. Most candidates finish in under 20 minutes.
3️⃣ Interview with Aura AI: A short video interview (approx. 15 minutes) via email invitation. A recruiter will then review your process and contact you.
✨ Three simple steps and you're on your way to joining Sutherland!

A Little About Us

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise. We work with iconic brands worldwide, bringing market-leading technology and business process excellence.

With over 200 unique inventions under several patents in AI and other critical technologies, we drive digital transformation and pioneer new solutions, all through a seamless "as a service" model.

We bring together human expertise and artificial intelligence to unlock new possibilities and transformative outcomes.

Job Description:

We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers.

Main Responsibilities

  • Support customers via phone, chat, or email, meeting performance goals
  • Own customer issues through to resolution, escalating when needed
  • Document interactions accurately and keep customer information updated
  • Handle sensitive information with confidentiality and care

Qualifications:

Required:
🌍 B2+ English communication skills (minimum)
🎓 High school diploma or equivalent
💻 Ability to multitask and navigate multiple systems efficiently
🧠 Customer-focused mindset with strong problem-solving abilities
🔍 Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Frequently asked questions

Who is hiring for the Barranquilla | Customer Service Specialist I WI role?
Sutherland Global is hiring for the Barranquilla | Customer Service Specialist I WI position, a Shazamme client. Apply directly on the employer's career site.
Where is the Barranquilla | Customer Service Specialist I WI job located?
The Barranquilla | Customer Service Specialist I WI role with Sutherland Global is based in Barranquilla, CO.
Is the Barranquilla | Customer Service Specialist I WI role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Barranquilla | Customer Service Specialist I WI role?
The Barranquilla | Customer Service Specialist I WI position is aimed at mid-level candidates.
How do I apply for the Barranquilla | Customer Service Specialist I WI role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct