IT Project Manager V

Location: Rosemead, CA – Hybrid (Onsite Tuesday/Wednesday) Duration: 18-month contract Pay Range: $112.50–$118.50/hr Schedule: Monday–Friday, 8:00 AM–5:00 PM

Summary

Our client, a large regulated utility, is seeking an IT Project Manager V to own and operate an integrated technology portfolio spanning multiple workstreams. This role sits at the intersection of business and IT, driving portfolio-level planning, financial reconciliation, risk and governance discipline, and executive-ready reporting. The successful candidate will design and run a durable operating model — including RACI, governance calendar, and escalation paths — while coordinating closely with the organization's existing PMO structure, without taking over product or workstream delivery accountability.

Job Responsibilities

In this role, you will manage and support an integrated technology portfolio spanning Customer Service and IT. Key responsibilities include:

• Own the integrated portfolio workplan, including milestones, dependencies, critical path, stage-gate readiness, and ownership.
• Consolidate baseline budget, forecast, actuals, contingency, and variance explanations; reconcile the Customer Service view with IT reporting.
• Maintain integrated risks, issues, actions, decisions, dependencies, and changes with owners, dates, escalation thresholds, and aging.
• Prepare weekly and monthly portfolio rollups and concise, decision-ready materials for senior leadership and governance forums.
• Operate governance, intake, and change control for additions, descopes, pauses, and reprioritization.
• Coordinate vendor and contract oversight across Customer Service, IT, Finance, Procurement, and delivery partners.
• Design and maintain the operating model, RACI, governance calendar, escalation paths, and boundary with the organization's existing PMO.
• Support business and IT project-lead pairings without taking over product or workstream delivery accountability.
• Create a durable PMO package with templates, cadence, decision history, and handoff instructions.

Essential Job Duties and Job Functions

• Apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.
• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals.
• Identify and resolve systems issues in support of portfolio delivery.

Knowledge and Skills

Required:

• Ownership of an integrated portfolio with at least three meaningful technology workstreams.
• Joint business and IT PMO experience.
• Portfolio financial management, forecasting, reconciliation, and value tracking.
• Risk, issue, decision, dependency, and change-control discipline.
• Executive communication that converts complexity into clear decisions, consequences, and next steps.
• Multi-vendor technology-transformation experience.
• Ability to drive closure across senior stakeholders without direct authority.
• Comfort with hybrid agile and stage-gated governance.
• Credible examples or sanitized work samples of integrated plans, executive reporting, financial rollups, or decision governance.

Desired:

• Utility or other regulated-industry experience.
• Customer-service technology experience, including conversational AI, contact-center platforms, billing, collections, SAP, or related systems.
• Experience mobilizing a new PMO and leaving a sustainable operating model.
• Familiarity with enterprise portfolio tools and governance forums comparable to a large utility environment.
• Ability to balance strategic leadership with hands-on artifact creation.

Education and Experience

Bachelor's Degree in a relevant business or technical discipline, or an equivalent combination of education, training, and experience. Three to five years of relevant experience.

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