Key Account Manager – Grocery

Build your career managing customers across major retail channels

A growing consumer products organisation is seeking a commercially minded Key Account Manager to support its grocery and convenience customer portfolio.

Reporting to the National Business Manager, this role will manage day-to-day customer relationships and help deliver account plans, promotions, range activity, forecasting and sales growth initiatives.

You will work closely with internal teams across Sales, Marketing, Finance, Operations and Manufacturing to ensure customer activity is well coordinated and consistently executed.

This is an excellent opportunity for an Account Executive, Sales Coordinator or developing Key Account Manager who is ready to take greater ownership of customer relationships and commercial outcomes.

The role

Your responsibilities will include:

• Building and maintaining positive relationships with assigned grocery and convenience customers.
• Supporting the National Business Manager with customer plans, sales targets and growth initiatives.
• Maintaining accurate customer information and providing sales forecasts and promotional demand inputs.
• Coordinating customer promotions, including costings, documentation, execution and post-promotional reviews.
• Supporting range reviews, new product submissions, distribution, planogram and pricing activity.
• Preparing customer presentations, account updates and sales reports.
• Coordinating customer reviews, promotional calendars and channel activities.
• Monitoring trade spend, rebates and promotional investment against agreed budgets.
• Responding to customer matters relating to supply, DIFOT, product quality and complaints.
• Gathering and sharing customer, category, competitor and market insights.
• Working cross-functionally to support production planning, customer service and commercial delivery.
• Attending customer meetings, trade shows and sales events as required.

About you

You will be organised, customer-focused and commercially curious, with the ability to manage multiple priorities and follow through on commitments.

You will ideally bring:

• Previous experience in account coordination, customer management, sales support or a similar FMCG role.
• Experience supporting customer plans, forecasts, promotions and range reviews.
• Exposure to grocery, convenience, wholesale or related retail channels.
• Strong communication and relationship-building skills.
• Developing commercial and negotiation capability.
• The confidence to manage routine customer discussions and escalate significant matters appropriately.
• The ability to review sales and market information and identify practical opportunities.
• A basic understanding of sales performance, trade spend, promotional costs and customer profitability.
• Strong attention to detail, organisation and time management.

Experience working with major retailers or national customer accounts would be advantageous but is not essential.

A tertiary qualification in business, marketing or a related discipline would also be beneficial.

What’s on offer

This is an opportunity to join an established consumer products business and develop your account-management career across grocery and convenience channels.

You will gain exposure to customer planning, promotions, range reviews, trade spend, forecasting and cross-functional commercial activity while working closely with an experienced National Business Manager.

Regular customer visits and occasional travel to trade shows, sales events and business meetings will form part of the role.

To apply, submit your CV outlining your experience in customer management, sales support, FMCG or retail account coordination.

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact George Hall on +61 0468341514.