IT Operations Lead
Mason Alexander New ·www.masonalexander.ie
Apply directOur client is seeking an experienced Senior IT Operations & Helpdesk Lead to manage IT operations across a modern hybrid infrastructure environment. This is a hands-on role combining infrastructure support, helpdesk leadership, security management, and continuous improvement.
Responsibilities:
- Lead and manage daily helpdesk operations and SLA performance
- Support and maintain on-premise and cloud infrastructure
- Manage VMware vSphere, Windows Server, Office 365, and networking environments
- Administer Aruba switches, Fortinet firewalls, Veeam, Intune/Defender, and MS Teams telephony
- Monitor system performance, backups, security, and capacity planning
- Manage user access, permissions, and compliance processes
- Support continuity planning and failover testing
- Drive process improvements and infrastructure enhancements.
Requirements:
- 5+ years’ experience in a senior infrastructure or network support role
- Strong experience with VMware, Windows Server, networking, and cloud technologies
- Previous experience leading helpdesk teams and technical projects
- Excellent troubleshooting, communication, and documentation skills
- Strong understanding of security, backup, and business continuity practices
Excellent opportunity for a proactive IT professional looking to join a fast-paced and evolving environment.
Frequently asked questions
Who is hiring for the IT Operations Lead role?
Mason Alexander New is hiring for the IT Operations Lead position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Operations Lead job located?
The IT Operations Lead role with Mason Alexander New is based in Dublin, US. The role is hybrid-friendly.
Is the IT Operations Lead role remote?
Yes — the IT Operations Lead position at Mason Alexander New is hybrid. Candidates based in US are preferred.
Is the IT Operations Lead role full-time or contract?
This is a full time position at Mason Alexander New.
What experience level is the IT Operations Lead role?
The IT Operations Lead position is aimed at lead-level candidates.
How do I apply for the IT Operations Lead role at Mason Alexander New?
Apply directly on Mason Alexander New's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.