Client Services Officer
Chandler Macleod ·www.chandlermacleod.com
Apply directAbout the Role
We are seeking a motivated and customer-focused Client Services Officer to join a dynamic team within the public sector. In this role, you will be the first point of contact for members of the public, providing high-quality service and support across a range of enquiries and services.
This is a rewarding opportunity to contribute to the delivery of essential public services while working in a collaborative and professional environment.
Key Responsibilities
- Deliver exceptional customer service via phone, email, and face-to-face interactions
- Respond to enquiries, and service requests in a timely and professional manner
- Provide accurate information in line with company guidelines
- Manage and resolve customer issues with empathy and efficiency
- Maintain accurate records and update systems and databases
- Liaise with internal teams to ensure customer outcomes are achieved
- Identify opportunities to improve service delivery and customer experience
To be successful in this role, you will demonstrate:
- Strong communication and interpersonal skills
- A commitment to delivering outstanding customer service
- Experience in a customer service, contact centre
- Ability to manage competing priorities in a fast-paced environment
- Sound problem-solving skills
- High level of attention to detail and administrative accuracy
- Proficiency in Microsoft Office and customer management systems
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Frequently asked questions
Who is hiring for the Client Services Officer role?
Chandler Macleod is hiring for the Client Services Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Client Services Officer job located?
The Client Services Officer role with Chandler Macleod is based in Perth, WA, AU.
What does the Client Services Officer role pay?
Chandler Macleod lists the Client Services Officer role at up to AUD 75,000 per year.
Is the Client Services Officer role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Client Services Officer role?
The Client Services Officer position is aimed at mid-level candidates.
How do I apply for the Client Services Officer role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.