AO7 Principal Service Delivery Officer - Projects

AO7 - Principal Service Delivery Officer – Projects
Brisbane CBD | Hybrid Working
ASAP Start | Contract through to 30 November 2026 | Possible Extension
$88.30 per hour + Super

We're seeking an experienced Principal Service Delivery Officer – Projects to support the delivery of strategic business improvement initiatives, operational frameworks, and service delivery enhancements within a complex government environment.
This opportunity is ideal for a highly organised project professional with exceptional policy and procedural writing capability, strong stakeholder engagement skills, and previous State Government experience.

Key Responsibilities

• Lead and deliver service delivery and business improvement projects.
• Develop and refine policies, procedures, guidelines, frameworks, templates, and operational resources.
• Support the implementation and continuous improvement of service provider partnership frameworks.
• Provide expert advice on service delivery processes, governance requirements, and operational practices.
• Collaborate with internal and external stakeholders to drive successful project outcomes.
• Identify process improvement opportunities and implement practical, sustainable solutions.
• Ensure project activities align with legislative, policy, and governance requirements.

About You
To be successful in this role, you will have:

• Previous experience working within a State Government agency.
• Demonstrated project management experience.
• Exceptional written communication skills with the ability to develop:
  • Policies
  • Guidelines
  • Procedures
  • Frameworks
  • Governance documentation
• Strong stakeholder engagement and relationship management capabilities.
• Proven experience delivering business improvement and operational enhancement initiatives.
• Excellent organisational skills and the ability to manage competing priorities.
• Advanced Microsoft Office skills, including:
  • Word
  • Excel
  • PowerPoint

Highly Regarded

• Relevant tertiary qualifications.
• Experience within service delivery, health, disability, insurance, or other regulated environments.

If you're a strong project professional with government experience and a proven ability to develop high-quality policies, procedures, and operational frameworks, we'd love to hear from you.
  At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.