Administration Funeral Arranger

Mayday Recruitment ·www.maydayrecruitment.com

Location Sydney, New South Wales, Australia
Salary AUD 65,000 - 72,000 / year
Type Full time
Level Mid
Source Shazamme
Admin / Secretarial / Office Support Searching
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Mayday is proud to be partnering with a respected and growing funeral services organisation to recruit a Customer Care & Administration Coordinator to join their Rhodes team.

This is a fast-paced, office-based role supporting a high-volume direct cremation service offering. Focused heavily on administration, communication, and process coordination, this position is ideal for someone who enjoys structured work, thrives in a busy environment, and can confidently manage customer conversations over the phone.

This is not a face-to-face service role - all communication is handled via phone and email. You’ll play a key role in guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.

What you’ll be doing:

  • Managing inbound customer enquiries and service requests
  • Explaining processes, documentation requirements, and timelines clearly and professionally
  • Coordinating administration from initial enquiry through to completion
  • Liaising with internal departments and sister companies
  • Following up outstanding documentation and information
  • Working within KPI-driven turnaround timeframes
  • Maintaining accurate records and system updates

What we’re looking for:

  • Strong administration and organisational skills
  • Excellent phone communication and customer service ability
  • Confidence managing direct and sometimes sensitive conversations
  • A calm, patient, and process-driven approach
  • High attention to detail and ability to multitask
  • Previous experience in contact centre, administration, customer service, or high-volume coordination roles

Experience within funeral services is not essential. Candidates from industries such as healthcare administration, insurance, logistics, contact centres, or other process-driven environments are encouraged to apply.

What’s on offer:

  • Full-time permanent opportunity
  • Monday to Friday hours only – no weekends
  • Supportive and collaborative office environment
  • Structured onboarding and training
  • Stable and growing organisation
  • 4 days onsite working from Rhodes office and 1 day from home 

    If you’re a strong communicator who enjoys structured administration and thrives in a fast-paced environment, we’d love to hear from you.

Frequently asked questions

Who is hiring for the Administration Funeral Arranger role?
Mayday Recruitment is hiring for the Administration Funeral Arranger position, a Shazamme client. Apply directly on the employer's career site.
Where is the Administration Funeral Arranger job located?
The Administration Funeral Arranger role with Mayday Recruitment is based in Sydney, NSW, AU.
What does the Administration Funeral Arranger role pay?
Mayday Recruitment lists the Administration Funeral Arranger role at AUD 65,000–72,000 per year.
Is the Administration Funeral Arranger role full-time or contract?
This is a full time position at Mayday Recruitment.
What experience level is the Administration Funeral Arranger role?
The Administration Funeral Arranger position is aimed at mid-level candidates.
How do I apply for the Administration Funeral Arranger role at Mayday Recruitment?
Apply directly on Mayday Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct