Office Administration Assistant

Location: Wexford, County Wexford
Job Type: Full-time, Permanent
Hours: Monday to Friday, 9:00am–5:00pm

Full Job Description

About the Role

FRS Recruitment is working on behalf of our client, a growing company specialising in energy retrofit and home energy upgrades, to recruit an Office Administration Assistant for their team in Wexford.

This position will provide essential administrative support across the company's day-to-day operations, helping to ensure that customer enquiries, project documentation and retrofit jobs are managed efficiently.

The successful candidate will have strong organisational skills, excellent attention to detail and experience working with SEAI grant processes. They will be comfortable dealing with customers, maintaining accurate records and working closely with colleagues to keep projects progressing.

Key Responsibilities

Office Administration & Project Support

• Provide general administrative support to the wider team.
• Maintain accurate customer files, project records and company documentation.
• Assist with scheduling, paperwork and the coordination of retrofit projects.
• Monitor outstanding documents and follow up where information is required.
• Support colleagues with daily administrative tasks and reporting.

SEAI Grants & Documentation

• Assist with the administration of SEAI grant applications and supporting documentation.
• Check customer information and paperwork for accuracy and completeness.
• Track documentation and application progress, following up on outstanding requirements.
• Liaise with customers and relevant internal teams regarding grant-related queries.
• Keep up to date with relevant procedures and requirements to support accurate processing.

Customer Communication

• Answer incoming calls and emails, dealing with enquiries in a professional manner.
• Provide customers with updates and guidance on documentation requirements.
• Direct queries to the appropriate team members where necessary.
• Maintain clear records of customer communications and follow-up actions.
• Deliver a helpful and professional customer service experience.

Systems & Record Management

• Update the company's CRM system and internal databases.
• Ensure information is recorded accurately and kept up to date.
• Assist with spreadsheets, reports and general office systems.
• Follow established procedures and identify opportunities to improve administrative processes.

About You

The ideal candidate will be organised, reliable and comfortable working in a busy office environment. They will be able to manage multiple tasks while maintaining a high level of accuracy and customer service.

Requirements:

• Previous experience in an office administration or administrative support role.
• Previous experience with SEAI grants and related documentation is highly desirable.
• Strong computer skills, including Microsoft Word, Excel and Outlook.
• Experience using CRM systems would be an advantage.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to follow procedures.
• Good time management and the ability to prioritise workloads.
• A professional, proactive and team-focused approach.

Experience in the construction, energy retrofit, glazing or home improvement sector would be beneficial.

What We Offer

• Full-time, permanent employment.
• Company pension.
• On-site parking.
• The opportunity to join a growing business within the energy efficiency sector.

If you have strong administration skills and experience with SEAI grant processes, we would welcome your application.

Apply Now to take the next step in your career.