IT Officer

People2People AU SF ·www.people2people.com.au

Location Pennant Hills, New South Wales, Australia
Salary AUD 80,000 / year
Type Full time
Level Mid
Source Shazamme
Technology
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IT Officer
Full-time | 5 days On‑site | Higher Education
We are working alongside a values‑led higher education provider to appoint an IT Officer who will play a key role in delivering responsive, user‑focused IT support across the organisation.
About the Role
Reporting to the IT Manager, this Level 1/Level 2 role serves as the first point of contact for IT support and is responsible for delivering day‑to‑day IT services across hardware, software, applications, and systems. The position is hands‑on and service‑focused, supporting onboarding, user access, troubleshooting, system optimisation, and IT security within a regulated higher education environment.
  • Providing Service Desk support to staff and students, resolving IT issues and enquiries
  • Setting up and maintaining user accounts, logins, licences, and devices
  • Supporting Microsoft 365 and core business systems
  • Assisting with application implementation, integrations, and vendor coordination
  • Monitoring system performance, applying updates, and maintaining documentation
  • Supporting network security, backups, disaster recovery, and cyber awareness
  • Delivering IT inductions and training for new staff and students
About the Organisation
This is a Christian higher education institution, with Christianity embedded into its ethos, values, and community life. Staff are expected to work in alignment with the organisation’s faith‑based mission, culture, and ethical framework.
About You
You will bring: Full working rights
  • A tertiary qualification in IT, Computer Science, Systems Analysis, or similar
  • At least 3 years’ experience in an IT support or service delivery role
  • Strong troubleshooting skills across hardware, software, and user systems
  • Experience supporting Microsoft 365 and managing user access
  • The ability to communicate clearly with technical and non‑technical users
  • A customer‑service mindset with strong attention to detail
  • Alignment with Christian values and a collaborative working approach
  • Higher education experience (or similar regulated environments) highly regarded
Benefits

Frequently asked questions

Who is hiring for the IT Officer role?
People2People AU SF is hiring for the IT Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Officer job located?
The IT Officer role with People2People AU SF is based in Pennant Hills, NSW, AU.
What does the IT Officer role pay?
People2People AU SF lists the IT Officer role at up to AUD 80,000 per year.
Is the IT Officer role full-time or contract?
This is a full time position at People2People AU SF.
What experience level is the IT Officer role?
The IT Officer position is aimed at mid-level candidates.
How do I apply for the IT Officer role at People2People AU SF?
Apply directly on People2People AU SF's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct