Senior Technical Account Manager
AWX ·www.awx.com.au
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The Role
We are seeking an experienced Senior Technical Account Manager to drive growth and manage key accounts across the hospitality and food & beverage sectors. This role combines account management, business development, and technical service delivery, working closely with customers to optimise operations and deliver measurable value.
You will play a critical role in maintaining long-term client partnerships while identifying new business opportunities within a defined territory.
Key Responsibilities
The Candidate
The Benefits
If you are a results-driven professional with a passion for hospitality, F&B, and customer success, we encourage you to apply.
We are seeking an experienced Senior Technical Account Manager to drive growth and manage key accounts across the hospitality and food & beverage sectors. This role combines account management, business development, and technical service delivery, working closely with customers to optimise operations and deliver measurable value.
You will play a critical role in maintaining long-term client partnerships while identifying new business opportunities within a defined territory.
Key Responsibilities
- Manage key customer relationships in line with Service Level Agreements , including service delivery, training, and regular business reviews
- Build strong stakeholder relationships across all levels and ensure consistent communication
- Monitor chemical systems, perform chemical testing, troubleshooting, and maintain operational efficiency
- Identify opportunities to introduce new solutions, improve performance, and drive continuous improvement
- Negotiate pricing, manage renewals, and support long-term account growth
- Prospect and secure new customers, develop proposals, and convert opportunities into business
- Conduct trials, technical evaluations, and support implementation of solutions
- Mentor junior staff and collaborate with internal teams to deliver customer outcomes
- Deliver on-site services, manage stock and logistics, and ensure accurate reporting
- Travel regularly across Sydney and surrounding regions
The Candidate
- Minimum 10+ years’ experience in Account Management (B2B)
- Strong background in hospitality and/or food & beverage industries
- Degree or Diploma in Science or a related discipline will be highly regarded.
- Experience in industrial or manufacturing environments highly regarded
- Strong commercial acumen and customer relationship skills
- Mechanically inclined with ability to troubleshoot technical systems
- Excellent communication and stakeholder engagement skills
- Self-motivated with the ability to work autonomously
- Strong organisational and time management skills
- Willingness and ability to travel across the region
The Benefits
- Manage a diverse and established customer portfolio
- Attractive commission structure + company vehicle
- Work with innovative technologies in the growing Hospitality and F&B sector
- Clear career progression pathway into leadership
- Supportive, safety-focused, and collaborative team culture
If you are a results-driven professional with a passion for hospitality, F&B, and customer success, we encourage you to apply.
Frequently asked questions
Who is hiring for the Senior Technical Account Manager role?
AWX is hiring for the Senior Technical Account Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Technical Account Manager job located?
The Senior Technical Account Manager role with AWX is based in Sydney, NSW, AU.
What does the Senior Technical Account Manager role pay?
AWX lists the Senior Technical Account Manager role at AUD 100,000–120,000 per year.
Is the Senior Technical Account Manager role full-time or contract?
This is a full time position at AWX.
What experience level is the Senior Technical Account Manager role?
The Senior Technical Account Manager position is aimed at senior-level candidates.
How do I apply for the Senior Technical Account Manager role at AWX?
Apply directly on AWX's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.