ServiceNow Developer
Whizdom ·whizdom.shazamme.com
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Seeking a ServiceNow Developer with a Current ServiceNow Certified System Administrator (CSA) certification.
Job details
The ServiceNow Developer will be responsible for delivering high-quality, hands-on technical development across the ServiceNow platform to support critical digital and service delivery outcomes. The role requires strong, proven experience in ServiceNow configuration and custom development, with responsibility for designing, building, enhancing and supporting solutions across one or more ServiceNow products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).
Working within an agile delivery team, the ServiceNow Developer will contribute across the full development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support, and will work closely with product owners, business analysts, architects and operational teams to deliver secure, reliable and scalable solutions.
The role will also contribute to platform maintenance activities, including upgrades, defect resolution, performance optimisation and technical documentation, and will be expected to operate with a high degree of independence, professionalism and technical proficiency to meet delivery timeframes and quality standards within a complex government environment.
Key duties and responsibilities
The ServiceNow Developer will be responsible for, but not limited to:
Performing coding (JavaScript) and configuration (Flow Designer, UI Builder, Business Rules) on the ServiceNow platform. Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into final working solutions.
• Enhance existing ServiceNow applications and modules.
• Work in accordance with agile principles and practices including participation in agile ceremonies.
• Document all technical designs, specifications, and knowledge transfer materials
• Collaborate with IT and business teams to develop best practices for ServiceNow development.
• Stay on top of new ServiceNow features and functionalities and incorporate them into the development process.
• Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements.
Essential criteria
• Current ServiceNow Certified System Administrator (CSA) certification.
• Demonstrated, strong hands-on experience as a ServiceNow Developer delivering configuration and custom development within enterprise ServiceNow environments.
• Proven experience across the full ServiceNow development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support.
• Strong skills in ServiceNow scripting and development technologies, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies and Flow Designer.
• Demonstrated experience integrating ServiceNow with external systems using REST APIs, web services and authentication mechanisms.
• Strong analytical and problem-solving skills, with a demonstrated ability to diagnose complex technical issues and implement sustainable solutions.
• Excellent communication and stakeholder engagement skills, with the ability to work effectively with technical and non-technical personnel.
• Ability to work autonomously with minimal supervision, manage competing priorities and meet delivery timeframes in a fast-paced environment.
• Experience working in environments with strong governance, change management and security requirements.
Desirable criteria
• ServiceNow Product Certifications in one or more of the following: IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).
• Experience delivering solutions across ITSM, HRSD and/or CSM within medium to large organisations.
• Experience supporting platform maintenance activities, including upgrades, patching, defect resolution, monitoring and performance optimisation.
• Familiarity with ITIL or service management frameworks and their practical application within ServiceNow.
• Experience working within Australian Government, regulated or security-sensitive ICT environments.
• Experience working in agile or hybrid delivery environments.
Contract: Initial contract duration 05 October 2026 to 30 June 2027 with 1 x 12 months extension option
Security Required: NV1 Security Clearance required
Location - Canberra, Hybrid
How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date: Friday 11 September 2026 by 9am
Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information
Job details
The ServiceNow Developer will be responsible for delivering high-quality, hands-on technical development across the ServiceNow platform to support critical digital and service delivery outcomes. The role requires strong, proven experience in ServiceNow configuration and custom development, with responsibility for designing, building, enhancing and supporting solutions across one or more ServiceNow products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).
Working within an agile delivery team, the ServiceNow Developer will contribute across the full development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support, and will work closely with product owners, business analysts, architects and operational teams to deliver secure, reliable and scalable solutions.
The role will also contribute to platform maintenance activities, including upgrades, defect resolution, performance optimisation and technical documentation, and will be expected to operate with a high degree of independence, professionalism and technical proficiency to meet delivery timeframes and quality standards within a complex government environment.
Key duties and responsibilities
The ServiceNow Developer will be responsible for, but not limited to:
Performing coding (JavaScript) and configuration (Flow Designer, UI Builder, Business Rules) on the ServiceNow platform. Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into final working solutions.
• Enhance existing ServiceNow applications and modules.
• Work in accordance with agile principles and practices including participation in agile ceremonies.
• Document all technical designs, specifications, and knowledge transfer materials
• Collaborate with IT and business teams to develop best practices for ServiceNow development.
• Stay on top of new ServiceNow features and functionalities and incorporate them into the development process.
• Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements.
Essential criteria
• Current ServiceNow Certified System Administrator (CSA) certification.
• Demonstrated, strong hands-on experience as a ServiceNow Developer delivering configuration and custom development within enterprise ServiceNow environments.
• Proven experience across the full ServiceNow development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support.
• Strong skills in ServiceNow scripting and development technologies, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies and Flow Designer.
• Demonstrated experience integrating ServiceNow with external systems using REST APIs, web services and authentication mechanisms.
• Strong analytical and problem-solving skills, with a demonstrated ability to diagnose complex technical issues and implement sustainable solutions.
• Excellent communication and stakeholder engagement skills, with the ability to work effectively with technical and non-technical personnel.
• Ability to work autonomously with minimal supervision, manage competing priorities and meet delivery timeframes in a fast-paced environment.
• Experience working in environments with strong governance, change management and security requirements.
Desirable criteria
• ServiceNow Product Certifications in one or more of the following: IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).
• Experience delivering solutions across ITSM, HRSD and/or CSM within medium to large organisations.
• Experience supporting platform maintenance activities, including upgrades, patching, defect resolution, monitoring and performance optimisation.
• Familiarity with ITIL or service management frameworks and their practical application within ServiceNow.
• Experience working within Australian Government, regulated or security-sensitive ICT environments.
• Experience working in agile or hybrid delivery environments.
Contract: Initial contract duration 05 October 2026 to 30 June 2027 with 1 x 12 months extension option
Security Required: NV1 Security Clearance required
Location - Canberra, Hybrid
How to Apply - Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks
Closing date: Friday 11 September 2026 by 9am
Call Joanne Finchett on 0480 002454 or email Joanne@whizdom.com.au for any further information
Frequently asked questions
Who is hiring for the ServiceNow Developer role?
Whizdom is hiring for the ServiceNow Developer position, a Shazamme client. Apply directly on the employer's career site.
Where is the ServiceNow Developer job located?
The ServiceNow Developer role with Whizdom is based in Canberra, ACT, AU.
What does the ServiceNow Developer role pay?
Whizdom lists the ServiceNow Developer role at AUD 130–140 per hour.
Is the ServiceNow Developer role full-time or contract?
This is a full time position at Whizdom.
What experience level is the ServiceNow Developer role?
The ServiceNow Developer position is aimed at mid-level candidates.
How do I apply for the ServiceNow Developer role at Whizdom?
Apply directly on Whizdom's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.