Salesforce and Business Systems Lead

• National charity supporting families with children who are ill or injured
• Senior technical advice and support role working across a national network
• Varied stakeholder engagement | Lead on projects | Thornleigh, Sydney

The Organisation

Ronald McDonald House Australia is a national charity supporting families with children who are ill or injured. Working across a federated network of 12 independently governed local Chapters, Ronald McDonald House Australia provides national leadership, shared services and strategic support to strengthen collective impact across the country.

Each year, Ronald McDonald House Australia supports thousands of families through Ronald McDonald Houses, Family Rooms, Family Retreats, Hospitality Carts and the Ronald McDonald Learning Program. As the National Affiliate Chapter, Ronald McDonald House Australia plays a central role in helping Chapters deliver exceptional support to families while strengthening the organisation's national presence and reputation.

The organisation continues to evolve its Salesforce and associated business systems capability, and a newly created opportunity has arisen for a technical lead to join the team.

Benefits & Culture

• Contribute to meaningful outcomes for Australian families
• Opportunity to support, administer, enhance and steward Salesforce and related platforms and applications
• Lead systems improvement projects
• Collaborative, mission-led culture with a passionate and engaged team
• Supportive leadership committed to capability development and innovation
• Thornleigh, Sydney | Flexible and hybrid working arrangements available

The Role

Reporting to the Business Analytics and Data Manager and fully contributing to a small, high performing team, you will act as the technical lead and primary administrator for Salesforce and other nominated business systems in the Salesforce Ecosystem. As part of the role, you will build effective relationships with key stakeholders across the nation-wide Ronald McDonald House Australia system.

You will provide technical expertise on projects coordinating with stakeholders and vendors to ensure maximum value is achieved. This will include being the lead internal resource for an upcoming project migrating from Salesforce Nonprofit Success Pack (NPSP) to Agentforce Nonprofit Cloud.

Skills Required

You are a relationship-focused person who enjoys managing and developing business systems which help others succeed. You have strong technical ability, well-developed stakeholder engagement skills, a strategic mindset and the ability to balance big-picture thinking with practical delivery. Comfortable working across multiple priorities and stakeholders, you can influence outcomes through collaboration, credibility and trusted advice rather than formal authority.

You will bring to the role:

• Extensive experience administering and supporting Salesforce
• Skills in supporting integrations and connected business systems
• Ability to manage complex technical issues, platform enhancements and vendor relationships
• Experience managing multiple projects and competing priorities
• Excellent stakeholder management, influencing and relationship-building capability
• Strong problem-solving skills using a proactive, solutions-focused approach
• Ideally, an understanding of charitable environments and volunteer engagement

If you are excited by this opportunity but don’t meet every requirement listed, we encourage you to apply and share how your experience could contribute.

If you’re passionate about contributing your Salesforce and business systems capability, project leadership and stakeholder engagement skills to support Australian families in need, then apply now. Please submit a resume and cover letter addressing the skills required above to cv@ngorecruitment.com or contact Mike Hurdle at NGO Recruitment on 02 8243 0570 for a confidential discussion. To request a full information package please email: officeadministrator@ngorecruitment.com (no applications here please).

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.