VP Customer Success and Services

VP - Customer Success and Services

Our client is a global leader in live production technology, delivering innovative solutions that power many of the world's leading broadcasters, sports organisations, streaming platforms and media companies. As North America continues to be a key growth region, they are looking to appoint a VP Customer Success & Services – North America to lead and scale their regional post-sales organisation.

This is a rare opportunity to build and shape a strategic function, bringing together Customer Success, Professional Services and Customer Support under one leadership role. You'll work closely with global leadership to develop best practices, build high-performing teams and ensure customers realise maximum value from their investment.

The Role

As VP Customer Success & Services, you will be responsible for leading the regional post-sales strategy, ensuring exceptional customer outcomes while driving operational excellence across North America.

Key responsibilities include:

• Building and leading the North American Customer Success function.
• Establishing and growing the Professional Services organisation.
• Leading the regional Customer Support team and driving continuous service improvement.
• Developing scalable operating models, deployment methodologies and service delivery standards.
• Driving customer adoption, account health and long-term customer success.
• Building high-performing teams and fostering a collaborative, customer-focused culture.
• Working closely with global stakeholders to align regional execution with global strategy.
• Using data and operational metrics to continuously improve customer experience and business performance.

About You

We're looking for an experienced customer-facing technology leader who has successfully built and led post-sales organisations within a B2B technology environment.

You'll ideally bring:

• Extensive leadership experience across Customer Success, Professional Services and/or Customer Support.
• A proven track record of building and scaling customer-facing teams.
• Experience operating within global or matrix organisations.
• Strong commercial awareness with an understanding of how post-sales excellence drives retention and business growth.
• Outstanding leadership, communication and stakeholder management skills.
• A strategic mindset combined with a hands-on approach to execution.

Experience within the broadcast, media technology, streaming or video delivery sectors would be highly advantageous, along with familiarity with platforms such as Zendesk, Planhat and NetSuite.

Why Apply?

This role offers the opportunity to influence the future of Customer Success & Services across one of the fastest-growing regions of a global technology business. You'll play a key role in building new capabilities, developing high-performing teams and supporting customers operating in some of the most technically demanding live production environments in the industry.

If you're passionate about customer success, enjoy building scalable organisations and want to make a significant impact within an innovative technology business, we'd love to hear from you.

Christy Media Solutions is committed to inclusive and equitable recruitment and welcomes applications from all backgrounds.