Project Manager
Peoplebank ·www.peoplebank.com.au
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We are seeking an experienced Senior Project Manager with proven Contact Centre transformation experience to join a major enterprise transformation program.
This is an operational Project Manager role, not a technical Project Manager position. Our client is replacing its existing Cisco Contact Centre environment with NICE CXone and is looking for someone to lead the operational deployment across multiple business areas.
You will own the journey from deployment planning and wave sequencing through to business readiness, Go/No-Go, cutover, hypercare and transition into BAU.
Key responsibilities:
If you are a senior Contact Centre Project Manager with strong operational deployment experience, we'd like to hear from you.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
This is an operational Project Manager role, not a technical Project Manager position. Our client is replacing its existing Cisco Contact Centre environment with NICE CXone and is looking for someone to lead the operational deployment across multiple business areas.
You will own the journey from deployment planning and wave sequencing through to business readiness, Go/No-Go, cutover, hypercare and transition into BAU.
Key responsibilities:
- Develop and manage the end-to-end Contact Centre deployment plan
- Coordinate deployment waves and business readiness
- Lead Go/No-Go and cutover activities
- Manage operational readiness across people, process, training, technology and support
- Coordinate hypercare and transition into BAU
- Manage risks, dependencies, vendors and senior stakeholders
- Provide clear reporting into program governance
- Proven experience delivering Contact Centre transformation, migration or implementation programs is essential
- Experience with NICE CXone, Cisco, Genesys, Avaya or similar platforms highly regarded
- Ideally previous Financial Services experience
- Strong operational understanding of Contact Centre environments
- Proven experience across deployment, readiness, Go/No-Go, cutover and hypercare
- Strong senior stakeholder, risk and dependency management skills
- Comfortable working across business, operations and technology teams
If you are a senior Contact Centre Project Manager with strong operational deployment experience, we'd like to hear from you.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Frequently asked questions
Who is hiring for the Project Manager role?
Peoplebank is hiring for the Project Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Project Manager job located?
The Project Manager role with Peoplebank is based in Sydney, NSW, AU.
What does the Project Manager role pay?
Peoplebank lists the Project Manager role at AUD 1,200–1,300 per month.
Is the Project Manager role full-time or contract?
This is a full time position at Peoplebank.
What experience level is the Project Manager role?
The Project Manager position is aimed at mid-level candidates.
How do I apply for the Project Manager role at Peoplebank?
Apply directly on Peoplebank's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.