Patient Services and Office Coordinator

• Permanent opportunity in a values-led, non-for-profit organisation.
• Full time, office-based position in Artarmon, Sydney.
• Diverse role combining patient support, office co-ordination and online order fulfilment

About the Organisation

Glaucoma Australia is the national peak body committed to preventing sight loss from glaucoma through early detection, education and ongoing support. Guided by its values of hope, advocacy, empowerment and integrity, the organisation provides vital resources, support services and information to patients, healthcare professionals and the wider community.

The Role
This is a diverse and rewarding position where you will serve as the first point of contact for patients, donors, health professionals and other key stakeholders. Reporting to the CEO and Financial Controller and working closely with the Patient Education team and broader organisation, you will co-ordinate enquiries, provide administrative and operational support, manage the online shop, and help ensure the smooth day-to-day running of the office.
We are seeking someone with a confident, motivated, approachable and resilient personality who can communicate empathetically while maintaining appropriate boundaries and managing challenging conversations is required.
As this is a varied role, the successful applicant must have strong communication, time management and stakeholder management skills to ensure our office and online shop are running efficiently.

The Responsibilities of the Role Include:

• Acting as the first point of contact for incoming phone, email and web enquiries
• Triaging patient, donor and stakeholder enquiries and calls to the appropriate team members
• Managing inbound and outbound communications across multiple channels
• Maintaining accurate records, processing donations and updating the database
• Co-ordinating and distributing patient resources, welcome packs and communications
• Processing and dispatching online shop orders
• Monitoring shop inventory levels and office collateral (printed materials) and liaising with suppliers (printers, wholesalers etc)
• Assisting with office administration, finance support activities and event coordination
• Supporting upcoming conferences and organisational initiatives

Essential Criteria/About You:

• Previous experience in customer service, patient services, office co-ordination or administration
• Confident and professional communicator with excellent interpersonal skills
• Ability to handle sensitive situations and difficult conversations with empathy and professionalism, and comfortable setting boundaries when required
• Resilient and proactive
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy in administrative and data management tasks
• Experience using Microsoft Office and CRM systems (Salesforce highly regarded)
• Experience processing orders or working with online ordering platforms is advantageous (Shopify highly regarded)
• Able to work independently while contributing positively to a collaborative team
• Experience within healthcare, community services or the not-for-profit sector (highly regarded)

Benefits of  Partnering with Glaucoma Australia:

• Opportunity to make a genuine difference in the lives of Australians affected by glaucoma
• Salary packaging benefits available
• Purpose-driven, values-led, not-for-profit organisation
• Supportive and collaborative team environment
• Diverse role with a mix of patient support, administration and operations

How to Apply
Join us in making a difference and be part of Glaucoma Australia. To be considered for this position please apply now with your resume. If you have any further questions, please contact Holly at holly.mccann@beaumontpeople.com.au
Beaumont People is exclusively partnering with Glaucoma Australia on this recruitment, so please send all enquiries to the above email. There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.