Desktop Support (Cranbury)

Level 2 IT Support Technician

Location: Cranbury, NJ
Work Schedule: 5 days per week, approximately 40 hours. Afternoon and evening coverage, generally between 2:00 PM and 10:00 PM, with Sunday coverage and occasional Saturday coverage as needed.
Contract Length: 2 months

Key Responsibilities

• Provide onsite Level 2 deskside support for users throughout a large distribution center environment.

• Troubleshoot and resolve Windows desktop, laptop, peripheral, software, connectivity, and end user technology issues.

• Provide hands on assistance to the network and infrastructure teams when onsite support is required, including basic connectivity troubleshooting and physical device checks.

• Manage assigned support tickets from initial troubleshooting through resolution, escalating more complex infrastructure or network issues when appropriate.

• Support users across multiple areas of the distribution center and respond quickly to issues that may impact operations.

• Provide strong customer service while working independently during afternoon and evening coverage hours.

• Maintain clear documentation of incidents, troubleshooting steps, and resolutions.

Qualifications

• Previous Level 2 desktop, deskside, or field support experience.

• Strong hands on experience supporting Windows workstations and common end user hardware and software.

• Ability to independently troubleshoot and resolve desktop, hardware, software, peripheral, and connectivity issues.

• Familiarity with basic network troubleshooting and the ability to provide onsite assistance to network teams. This is not a network engineering position.

• Experience supporting users in a distribution center, warehouse, manufacturing, retail, or similarly large operational environment is preferred.

• Strong communication, customer service, and problem solving skills.

• Reliable and comfortable working independently during afternoon, evening, and weekend hours.

• Ability to frequently walk throughout a large facility and provide hands on support across multiple locations within the building.

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

#LI-BH1