Senior Technical Support Officer

www.quayappointments.com.au Idibu ·www.quayappointments.com.au

Location Sydney, New South Wales, Australia
Work type Remote
Salary AUD 85 - 91 / hour
Type Full time
Level Senior
Source Shazamme
Information & Communication Technology
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Senior Technical Support Officer
Locations: Penrith NSW 2750 /Bradfield NSW 2556 (Hybrid)
Hourly Rate: $91.35 + super (Working Hours: 7-hour days, 35-hour week)
Contract: 6-months with possible extensions
 
About the Role
We are seeking an experienced Senior Technical Support Officer to provide high-level operational and technical support across IT and Operational Technology (OT) environments. This is a hybrid role with a mix of onsite and remote work, supporting both Penrith and Bradfield locations.
 
Key Responsibilities
  • Provide operational support for Windows Server environments, including monitoring, patching, troubleshooting, and escalation to ensure system availability, performance, and security.
  • Perform networking triage and fault isolation across LAN, WAN, and wireless networks, coordinating with internal teams, IT Managed Service Providers (MSPs)and vendors.
  • Support Operational Technology (OT) systems, coordinating patching and maintenance for manufacturing and industrial environments while minimizing operational disruption.
  • Coordinate with vendors and IT MSPs to manage third-party platforms and services, including incidents, escalations, service restorations, and remediation in line with agreed service levels.
  • Apply cybersecurity best practices across IT and OT environments, supporting secure configuration, vulnerability remediation, and compliance with security policies, standards, and control frameworks.
Key Requirements
  • Proven experience in Windows Server administration and IT support in enterprise environments.
  • Strong knowledge of networking concepts (LAN/WAN/Wi-Fi) and troubleshooting methodologies.
  • Experience supporting Operational Technology (OT) systems is highly desirable.
  • Familiarity with vendor and MSP coordination, including incident and service management.
  • Solid understanding of cybersecurity principles, secure configurations, and vulnerability remediation.
  • Ability to work independently and in a hybrid team environment.
 
Please submit your application for this role. For more information, please contact sjain@quayappointments.com.au

Frequently asked questions

Who is hiring for the Senior Technical Support Officer role?
www.quayappointments.com.au Idibu is hiring for the Senior Technical Support Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Technical Support Officer job located?
The Senior Technical Support Officer role with www.quayappointments.com.au Idibu is based in Sydney, NSW, AU. The role is remote-friendly.
Is the Senior Technical Support Officer role remote?
Yes — the Senior Technical Support Officer position at www.quayappointments.com.au Idibu is remote. Candidates based in AU are preferred.
What does the Senior Technical Support Officer role pay?
www.quayappointments.com.au Idibu lists the Senior Technical Support Officer role at AUD 85–91 per hour.
Is the Senior Technical Support Officer role full-time or contract?
This is a full time position at www.quayappointments.com.au Idibu.
What experience level is the Senior Technical Support Officer role?
The Senior Technical Support Officer position is aimed at senior-level candidates.
How do I apply for the Senior Technical Support Officer role at www.quayappointments.com.au Idibu?
Apply directly on www.quayappointments.com.au Idibu's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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