Customer Service Representative

Alexander Appointments JobAdder ·www.alexanderappointments.com.au

Location Sydney, NSW, Australia
Work type Remote
Salary AUD 75,000 - 80,000 / year
Type Full time
Level Mid
Source Shazamme
Call Centre & Customer Service
Apply direct
  • Up to $78k + Super + Bonus
  • Located in Norwest
  • WFH Opportunity 
Join a global organisation renowned for delivering innovative products and solutions across a diverse range of industries. With a strong commitment to quality, sustainability and exceptional customer service, this business has built a reputation for creating positive customer experiences and long-term partnerships.

An exciting opportunity is now available for an experienced Customer Service Representative with SAP order processing experience to join a collaborative and high-performing team.

The Opportunity:
As the first point of contact for customers, you will manage the end-to-end order processing function, ensuring orders are processed accurately and delivered on time. Working closely with the Sales, Warehouse, Logistics and Supply Chain teams, you’ll play a key role in delivering an exceptional customer experience.

Key Responsibilities:
  • Process customer orders accurately using SAP.
  • Deliver outstanding customer service via phone and email, managing enquiries from order through to delivery.
  • Monitor customer orders, proactively managing backorders and keeping customers updated.
  • Liaise with Warehouse, Logistics, Sales and Supply Chain teams to ensure orders are delivered accurately and on time.
  • Resolve customer enquiries efficiently while maintaining accurate records and documentation.
  • Support customer account administration, including credit enquiries, order updates and general administrative tasks.
About You: 
  • Previous SAP order processing experience.
  • Customer service experience within logistics, supply chain, manufacturing or distribution.
  • Strong communication and relationship-building skills.
  • Excellent organisational skills with high attention to detail.
  • A proactive, solutions-focused approach and the ability to work in a fast-paced environment.
What’s on Offer
  • Up to $78k + Super + Bonus
  • Join a respected global organisation with a strong market presence.
  • Supportive and collaborative team culture.
  • Ongoing training and genuine career development opportunities.

Frequently asked questions

Who is hiring for the Customer Service Representative role?
Alexander Appointments JobAdder is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Alexander Appointments JobAdder is based in Sydney, NSW, AU. The role is remote-friendly.
Is the Customer Service Representative role remote?
Yes — the Customer Service Representative position at Alexander Appointments JobAdder is remote. Candidates based in AU are preferred.
What does the Customer Service Representative role pay?
Alexander Appointments JobAdder lists the Customer Service Representative role at AUD 75,000–80,000 per year.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Alexander Appointments JobAdder.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Alexander Appointments JobAdder?
Apply directly on Alexander Appointments JobAdder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct