ICT Operations Officer
Public Sector People ·www.search-4.com.au
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This role is responsible for providing frontline ICT support across the organisation, ensuring end users receive high-quality technical assistance for desktop, laptop, mobile and tablet devices.
Key Responsibilities
The successful candidate will be a customer-focused IT professional with strong technical support experience, excellent problem-solving skills.. They will have hands-on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement.
Please apply with a WORD copy of your CV
If you would like to discuss this role in more detail or other IT opportunities within Local, State or Federal Government, please contact:
Callum Bowie
cbowie@publicsectorpeople.com.au
Key Responsibilities
- Provide support for desktops, laptops, mobile phones, tablets and related peripherals.
- Troubleshoot and escalate hardware and software issues to internal teams and external vendors.
- Manage and update IT service desk tickets in line with ITIL best practices.
- Assist with user account security and system access management.
- Monitor and respond to cybersecurity incidents reported by users.
- Liaise with third-party technology suppliers and service providers.
- Experience working in an IT support or service desk environment.
- Strong customer service and stakeholder engagement skills.
- Experience supporting Microsoft Windows desktop and server operating systems.
- Strong troubleshooting and problem-solving capability.
- Ability to work independently, prioritise workloads and manage competing demands.
- Effective written and verbal communication skills.
- Diploma of Information Technology.
The successful candidate will be a customer-focused IT professional with strong technical support experience, excellent problem-solving skills.. They will have hands-on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement.
Please apply with a WORD copy of your CV
If you would like to discuss this role in more detail or other IT opportunities within Local, State or Federal Government, please contact:
Callum Bowie
cbowie@publicsectorpeople.com.au
Frequently asked questions
Who is hiring for the ICT Operations Officer role?
Public Sector People is hiring for the ICT Operations Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the ICT Operations Officer job located?
The ICT Operations Officer role with Public Sector People is based in US.
What does the ICT Operations Officer role pay?
Public Sector People lists the ICT Operations Officer role at USD 36–38 per hour.
Is the ICT Operations Officer role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the ICT Operations Officer role?
The ICT Operations Officer position is aimed at mid-level candidates.
How do I apply for the ICT Operations Officer role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.