Customer Service Officer

Customer Service Officer

Location – Parramatta, NSW

Contract Duration – 3 Months

About the Client:

Our client exists to build and maintain a cohesive and harmonious society that enriches the lives of all people in NSW. The work is guided by the NSW Act 2000, which establishes our client as the lead NSW Government agency for promoting principles of inclusion and resolving issues relating to cultural diversity.

Through strategies, policies, programs and services, they promote the equal rights and responsibilities of all the people of New South Wales, where individuals share a commitment to New South Wales and Australia, diversity is regarded as an asset, and English is the common language.

 

About the role: 

Contribute to the delivery of the customer service function of the business unit by providing advice and solutions in accordance with agency policies and procedures, supporting effective service delivery and positive client outcomes. The role supports the coordination of interpreting and translation services in a dynamic environment, requiring sound judgement, effective prioritisation, and a commitment to service quality.




Key responsibilities will include:

• Demonstrating a high level of commitment to customer service and client satisfaction, provide efficient and accurate interpreting and translation services to customers.
• Discuss customer requirements to determine the best approach within policies and procedures, escalating more complex or contentious issues, or those outside delegations to the team leader.
• Develop sound working relationships with customers and collate information and provide a wide range of support services via telephone, email and other communication channels to ensure the effective provision of interpreting and translation services.
• Apply a wide range of operational and administrative processing tasks associated with the provision of translation and interpreting services in an online environment and in accordance with policies and procedures.
• Ensure high level of accuracy and attention to detail in all work performed.
• Work collaboratively in a team environment, participating actively in team meetings and projects, and provide advice on the effective delivery of services.
• Prepare reports as required and provide effective administrative support to ensure work is completed within timelines.
• Comply with privacy requirements ensuring confidentiality, privacy and integrity of information is not compromised in accordance with relevant legislation.

 

The Successful Candidate:

• Delivering a wide range of administrative services across the Division, in a fast-paced, high-volume environment where there are often competing priorities.
• Keeping up to date with constant changes to administrative systems, policy and regulation to ensure compliance and the highest standards of probity.
• Delivering excellent customer service while meeting other business priorities.
• Managing interactions with varying levels of complexity and customer expectations.

What's on offer?

The contract duration is 3 months with an ASAP start.

Located in Parramatta, NSW

 

How to Apply

Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.

Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information. 

 

Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.