Cisco Telephony Engineer
Leaders ·www.leaders.com.au
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About the Company:
Our client is an industry-leader producing solutions across various development areas, including networking, and wireless technology. Their commitment to advancement is evident in their continued leadership in these core domains.
About the Role:
Join a specialist team delivering complex contact centre integrations, including NEC CAD, Solacomm, Verint WFM/KM, Cisco CVP, Motorola Radio Systems, and Cisco UCCE, ensuring seamless communication, recording, and workforce optimisation solutions across enterprise environments.
Responsibilities:
Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Our client is an industry-leader producing solutions across various development areas, including networking, and wireless technology. Their commitment to advancement is evident in their continued leadership in these core domains.
About the Role:
Join a specialist team delivering complex contact centre integrations, including NEC CAD, Solacomm, Verint WFM/KM, Cisco CVP, Motorola Radio Systems, and Cisco UCCE, ensuring seamless communication, recording, and workforce optimisation solutions across enterprise environments.
Responsibilities:
- Design and support integrations between NEC CAD and Solacomm platforms using scripting and fuzzy logic methodologies.
- Implement and optimise Verint Workforce Management (WFM) and Knowledge Management (KM) solutions.
- Develop and maintain integrations between Verint platforms and Cisco Customer Voice Portal (CVP).
- Manage Motorola Radio Systems recording integrations within Cisco UCCE environments.
- Collaborate with stakeholders to deliver scalable, reliable, and high-performing contact centre technology solutions.
- Cisco UCCE Contact Center (including UCCE scripting)
- Cisco CVP (Integration, design, and scripting)
- Cisco VXML Studio (Scripting and design)
- Cisco CUCM
- Australian Citizen and Security Clearance required
Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Frequently asked questions
Who is hiring for the Cisco Telephony Engineer role?
Leaders is hiring for the Cisco Telephony Engineer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Cisco Telephony Engineer job located?
The Cisco Telephony Engineer role with Leaders is based in North Sydney, NSW, AU.
Is the Cisco Telephony Engineer role full-time or contract?
This is a full time position at Leaders.
What experience level is the Cisco Telephony Engineer role?
The Cisco Telephony Engineer position is aimed at mid-level candidates.
How do I apply for the Cisco Telephony Engineer role at Leaders?
Apply directly on Leaders's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.