Service Now ITSM Platform Administrator

Leaders ·www.leaders.com.au

Location Perth, Western Australia, Australia
Work type Hybrid
Type Full time
Level Mid
Source Shazamme
Infrastructure / Networks / Systems Administration
Apply direct
🚀 Immediate Start Available

We're seeking an experienced ServiceNow Platform Administrator to join a well-established organisation.
This is an excellent opportunity for a hands-on ServiceNow professional who enjoys improving platform capabilities, supporting ITSM processes, and working with stakeholders to deliver practical solutions.

What's on Offer?
✅ 6 month contract with the perm position available
✅ Hybrid working arrangement
✅ Immediate start
✅ Perth location

About the Role
As the ServiceNow Platform Administrator, you will support the management and continuous improvement of the ServiceNow platform across the IT function.
Working closely with key stakeholders, you will be responsible for administering, configuring, and enhancing ServiceNow to ensure it effectively supports IT Service Management processes.

Key Responsibilities
  • Administer and maintain the ServiceNow platform
  • Develop and implement platform enhancements
  • Configure and manage Service Catalogue items and Request Items
  • Support ITSM processes including Change, Configuration, Event, and Release Management
  • Gather business requirements and translate them into ServiceNow solutions
  • Troubleshoot and resolve platform-related issues
  • Collaborate with technical and business stakeholders to drive continuous improvement

To be successful in this role, you'll bring:
  • Strong hands-on ServiceNow Administration experience
  • Experience with Service Catalogue development and Request Item (RITM) management
  • Practical knowledge of ITSM and ITIL frameworks
  • Experience across Change, Configuration, Event, and Release Management processes
  • Experience working within a large corporate or enterprise environment

Apply Now
If you're a seasoned ServiceNow Administrator looking for your next contract opportunity and are available to start immediately, we'd love to hear from you.

📩 Apply via LinkedIn or contact Laura Gilles for a confidential discussion.
(08) 9423 1416 – (Job reference: 271527)


Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.

Frequently asked questions

Who is hiring for the Service Now ITSM Platform Administrator role?
Leaders is hiring for the Service Now ITSM Platform Administrator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Now ITSM Platform Administrator job located?
The Service Now ITSM Platform Administrator role with Leaders is based in Perth, WA, AU. The role is hybrid-friendly.
Is the Service Now ITSM Platform Administrator role remote?
Yes — the Service Now ITSM Platform Administrator position at Leaders is hybrid. Candidates based in AU are preferred.
Is the Service Now ITSM Platform Administrator role full-time or contract?
This is a full time position at Leaders.
What experience level is the Service Now ITSM Platform Administrator role?
The Service Now ITSM Platform Administrator position is aimed at mid-level candidates.
How do I apply for the Service Now ITSM Platform Administrator role at Leaders?
Apply directly on Leaders's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct