Customer Support Associate – Polish & English | Telecom Project

Sutherland Global ·jobs.sutherlandglobal.com

Location Sofia, Sofia City Province, Bulgaria
Work type Remote
Type Full time
Level Junior
Source Shazamme
Corporate Full-time
Apply direct

Company Description:

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.

With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

🎯 About the Role


Join our team supporting customers of a leading international telecommunications provider.

You’ll provide inbound customer support via phone, email, and chat, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.

No sales or upselling — your focus is on solving customer issues and delivering a great experience.

Job Description:

✅ What You’ll Do

  • Handle customer inquiries through voice and non-voice channels
  • Resolve service-related issues and aim for first-contact resolution
  • Provide clear, professional, and empathetic support
  • Accurately document customer interactions
  • Follow established processes and procedures

 

    Qualifications:

    🧠 What We’re Looking For

    Must-have:

    • Polish – C1
    • English – B2
    • Undergraduate, graduate, postgraduate education or equivalent
    • Strong communication and computer skills
    • Availability to work on shifts Monday–Saturday, 09:00–18:00

    Nice to have:

    • Customer service, BPO, or telecommunications experience
    • Experience with CRM/ticketing systems
    • Strong problem-solving and customer-focused mindset

    Additional Information:

    🎁 What You’ll Get

    What We Offer

    • Competitive salary + performance bonus
    • Additional health insurance
    • Food vouchers
    • Paid training and onboarding
    • Relocation support for eligible candidates moving to Sofia
    • Ongoing learning and career development
    • International and supportive work environment

    Work model: Onsite – Sofia
    Working hours shifts : Monday–Saturday, 09:00–18:00
    Channels: Voice, email & chat

    If you’re fluent in Polish and enjoy helping people, we’d love to hear from you. Apply now and start your journey with Sutherland!

     

    Frequently asked questions

    Who is hiring for the Customer Support Associate – Polish & English | Telecom Project role?
    Sutherland Global is hiring for the Customer Support Associate – Polish & English | Telecom Project position, a Shazamme client. Apply directly on the employer's career site.
    Where is the Customer Support Associate – Polish & English | Telecom Project job located?
    The Customer Support Associate – Polish & English | Telecom Project role with Sutherland Global is based in Sofia, US. The role is remote-friendly.
    Is the Customer Support Associate – Polish & English | Telecom Project role remote?
    Yes — the Customer Support Associate – Polish & English | Telecom Project position at Sutherland Global is remote. Candidates based in US are preferred.
    Is the Customer Support Associate – Polish & English | Telecom Project role full-time or contract?
    This is a full time position at Sutherland Global.
    What experience level is the Customer Support Associate – Polish & English | Telecom Project role?
    The Customer Support Associate – Polish & English | Telecom Project position is aimed at junior-level candidates.
    How do I apply for the Customer Support Associate – Polish & English | Telecom Project role at Sutherland Global?
    Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
    Apply direct