IT Field Engineer (Permanent)

A foreign-affiliated building operations services company is seeking an in-house IT Field Engineer. This role is responsible for ensuring smooth business operations through hands-on IT support, infrastructure management, and collaboration with global teams.

Responsibilities:
- Provide on-site and remote support for hardware, software, and network issues to minimize downtime and ensure business continuity
- Act as an escalation point for end users and collaborate with global IT teams to resolve complex issues
- Enforce IT security policies and ensure compliance with data protection regulations and internal company policies
- Set up and support town halls and important meetings, including configuring AV equipment and connectivity for executive-level events
- Manage the lifecycle of IT assets, including procurement, deployment, tracking, and disposal of hardware and mobile devices
- Coordinate with external vendors regarding hardware/software procurement, maintenance contracts, and service delivery
- Manage and process invoices related to IT assets and network services, ensuring accuracy and timely approvals

Required Skills:
- 5+ years of experience in L2 or equivalent technical support roles (experience in the telecommunications industry is preferred)
- Practical experience with ITSM methodologies and ticketing tools such as ServiceNow or Jira

Why should I apply:
- This is a key role closely tied to the company’s systems and business operations. Beyond working as an IT engineer, you will be involved in customer-facing services, gaining a deeper understanding of the business and engaging with various departments in an interactive environment.
- The company is a global publicly listed organization with a stable management foundation, employing over 100,000 people across 150 countries, enabling long-term career stability.

Company Overview
A global leader in integrated building operations services, providing innovative products and solutions that enable a smoother, simpler, and safer society.

Working Hours: 8:45 AM – 5:30 PM (7 hours 45 minutes), flexible working hours available (core hours: 10:30 AM – 3:00 PM)
Work Style: 100% on-site (remote work not applicable)
Holidays & Leave: Two-day weekends (Saturday and Sunday), National holidays, Year-end and New Year holidays (December 29 – January 4), Annual paid leave (10 days in the first year, depending on start date), Special leave (up to 5 days after exhausting paid leave), Bereavement leave, refresh leave (after 20, 30, and 40 years of service), volunteer leave, Maternity, childcare, and caregiving leave
Benefits: Retirement age: 65, Transportation allowance (actual expenses reimbursed), Full social insurance coverage (employment, health, long-term care, pension, workers’ compensation), Defined contribution pension plan, Savings, loan, and group insurance programs, Employee benefits program (discounts for leisure facilities, sports clubs, etc.) and more 
​​Number of Interviews: 2–3 rounds