C004927 Business Analyst (NaaS) (NS) NETHERLANDS - 25 Jun

Park Lane Recruitment ·www.plr.ltd

Location The Hague, The Hague, Netherlands, Belgium
Type Full time
Level Mid
Source Shazamme
NATO
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Deadline Date: Thursday 25 June 2026
 
Requirement: Business Analyst (NaaS)
 
Location: The Hague, NETHERLANDS
 
Full Time On-Site: Yes
 
Time On-Site: 100%
 
Not to Exceed Rate: 63 EUR
 
Total Scope of the request (hours): 418
 
Required Start Date: 1 August 2026
 
End Contract Date: 31 December 2026
 
Required Security Clearance: NATO SECRET
 
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
  1. Current National or NATO SECRET clearance
  2. Nationality of one of the NATO member countries
  3. Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
 
Duties & Role:  
  • Track, analyze, and report SLA and KPI performance across customers and services.
  • Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
  • Work closely with account managers to support customer reviews, renewals, and commercial discussions.
  • Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
  • Maintain accurate service inventories, commercial records, and contract-related data.
  • Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms.
  • Support procurement, renewals, and partner compliance requirements.
  • Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends.
  • Support forecasting, budgeting, and business planning activities.
  • Drive process improvements to increase efficiency, reporting accuracy, and commercial governance.
  • Act as key liaison between operations, finance, sales, account management, and external partners.
Requirements
Skill, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance
  • Master's degree in Economics, Finance or Engineering.
  • 5+ years of experience as a Business Analyst, or similar commercial/operations role.
  • Strong experience tracking and reporting SLA / KPI performance across managed services environments.
  • Proven experience working with account managers, customers, and internal stakeholders.
  • Strong understanding of billing validation, invoicing controls, asset counts, and revenue assurance.
  • Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals.
  • Strong analytical skills using Excel, Power BI, or similar reporting tools.
  • Experience with CRM such as ServiceNow, Salesforce, SAP, or similar.
  • Experience with international projects is a plus.
  • Excellent time management, vendor management, and negotiation skills.
  • Ability to manage multiple priorities and work independently in a fast-paced environment.
  • Certifications (at least 2 from the following): ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum,

Frequently asked questions

Who is hiring for the C004927 Business Analyst (NaaS) (NS) NETHERLANDS - 25 Jun role?
Park Lane Recruitment is hiring for the C004927 Business Analyst (NaaS) (NS) NETHERLANDS - 25 Jun position, a Shazamme client. Apply directly on the employer's career site.
Where is the C004927 Business Analyst (NaaS) (NS) NETHERLANDS - 25 Jun job located?
The C004927 Business Analyst (NaaS) (NS) NETHERLANDS - 25 Jun role with Park Lane Recruitment is based in The Hague, BE.
Is the C004927 Business Analyst (NaaS) (NS) NETHERLANDS - 25 Jun role full-time or contract?
This is a full time position at Park Lane Recruitment.
What experience level is the C004927 Business Analyst (NaaS) (NS) NETHERLANDS - 25 Jun role?
The C004927 Business Analyst (NaaS) (NS) NETHERLANDS - 25 Jun position is aimed at mid-level candidates.
How do I apply for the C004927 Business Analyst (NaaS) (NS) NETHERLANDS - 25 Jun role at Park Lane Recruitment?
Apply directly on Park Lane Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct