IT Trainer/Content Developer (GA811682)

Core Competencies:
 

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.

• Content Development: Produces high quality training content quickly with minimal rework.

• Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.

• Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a “can- do” or “team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).

• Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes               equitably across Districts.

• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in  meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.

• Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.

• Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:

• Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.

• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.

• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.

• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.

• Ensures training environments and data are ready prior to training classes.

• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.

• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.

• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.

• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.

• Provides an engaging, interactive, and positive learning experience to learners.

• Maintains professionalism and order within the classroom to complete course objectives.

• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.

• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.

• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.

• Reviews and updates training materials and documentation.

• Produces effective training content suitable to course audience. Publishes course materials as needed.

• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.

• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
 

Work Terms and Conditions:

• Local candidates only