Customer Service Officer
Chandler Macleod ·www.chandlermacleod.com
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Customer Service Officer (Local Council)
Location: Doncaster, VIC
Hours: Part-time (15–30 hours per week)
Assignment: Short-term contract through to 30th September 2026
Work Type: Onsite
We are seeking an experienced Customer Service Officer to join a local council contact centre based in Doncaster.
This is a short-term opportunity providing coverage within a busy and customer-focused team.
About the Role
In this role, you will handle a high volume of inbound enquiries from residents, providing accurate information and support across a broad range of council services.
Key Responsibilities
Please note: only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Location: Doncaster, VIC
Hours: Part-time (15–30 hours per week)
Assignment: Short-term contract through to 30th September 2026
Work Type: Onsite
We are seeking an experienced Customer Service Officer to join a local council contact centre based in Doncaster.
This is a short-term opportunity providing coverage within a busy and customer-focused team.
About the Role
In this role, you will handle a high volume of inbound enquiries from residents, providing accurate information and support across a broad range of council services.
Key Responsibilities
- Managing approximately 30–40 inbound calls per day
- Responding to a wide variety of council-related enquiries
- Delivering high-quality customer service in a fast-paced environment
- Accurately recording and updating customer information
- Previous experience working in a local council contact centre is essential
- Strong customer service and communication skills
- Ability to manage a high volume of calls professionally and efficiently
- Confident navigating systems and entering data accurately
- Reliable and able to work onsite in Doncaster
Please note: only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Frequently asked questions
Who is hiring for the Customer Service Officer role?
Chandler Macleod is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Chandler Macleod is based in Doncaster, VIC, AU.
What does the Customer Service Officer role pay?
Chandler Macleod lists the Customer Service Officer role at up to AUD 37 per hour.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.