Customer Experience Manager
The Animal People ·www.animalpeoplerecruitment.com
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We're partnering with a successful and growing business within the Agricultural sector, to recruit a Customer Experience Manager who will champion the voice of the customer and help drive continuous improvement across the organisation.
Reporting to the Commercial Director, you'll play a key role in shaping customer experience, leading a dedicated team, and ensuring customer insights are transformed into meaningful business improvements.
This is an exciting opportunity to join a company that values collaboration, empowers its people, and recognises the importance of putting customers at the heart of decision-making.
What you'll be doing
Please apply to register your interest.
Reporting to the Commercial Director, you'll play a key role in shaping customer experience, leading a dedicated team, and ensuring customer insights are transformed into meaningful business improvements.
This is an exciting opportunity to join a company that values collaboration, empowers its people, and recognises the importance of putting customers at the heart of decision-making.
What you'll be doing
- Leading, coaching and developing a customer feedback team
- Analysing customer feedback to identify trends, opportunities and areas for improvement
- Working closely with colleagues across multiple departments to drive positive change
- Supporting the delivery of key service and business objectives
- Championing continuous improvement initiatives across the business
- Ensuring customer concerns are handled professionally and effectively
- Salary up to £35,000
- Hybrid working (3 days office, 2 days home)
- Choice of office location in either Turriff, Aberdeenshire or Birkhill, west of Dundee
- The opportunity to work closely with senior leadership and influence business decisions
- A supportive environment where your ideas and contributions are valued
- The chance to lead a team and make a genuine impact on customer experience
- Experience leading, coaching or mentoring a team
- A background in customer service, customer experience, customer feedback, complaints handling or customer insights
- Strong communication and relationship-building skills
- A naturally analytical approach and a passion for continuous improvement
- The ability to collaborate with stakeholders across different areas of a business
Please apply to register your interest.
Frequently asked questions
Who is hiring for the Customer Experience Manager role?
The Animal People is hiring for the Customer Experience Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Experience Manager job located?
The Customer Experience Manager role with The Animal People is based in Aberdeenshire, GB.
What does the Customer Experience Manager role pay?
The Animal People lists the Customer Experience Manager role at GBP 30,000–35,000 per year.
Is the Customer Experience Manager role full-time or contract?
This is a full time position at The Animal People.
What experience level is the Customer Experience Manager role?
The Customer Experience Manager position is aimed at mid-level candidates.
How do I apply for the Customer Experience Manager role at The Animal People?
Apply directly on The Animal People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.