Optical Technician

General Summary

Under direct supervision, perform a variety of tasks related to daily optical lab operations, production, and patient orders.

Essential Functions

Offer exceptional customer service by proactively communicating in a timely manner; calls patients or vendors to communicate delays/issues with lens orders

Order lenses and frames from appropriate lab or vendor based on vision plan

Perform shipping functions including efficiently working with time-sensitive shipments and maintaining records

Unpack and sort inbound frames and lenses to appropriate in-house trays or ships to various external labs as necessary

Routinely check products on order for delays or back orders and communicates and resolves order issues

Inventory control functions including assisting with stocking lenses, sorting and distributing trays, pulling lenses, and performing cosmetic inspection and restocking as needed

Assist with ordering lab supplies, working with vendors for all consumables; troubleshoots issues/problems, and creating lenses for glasses

Assist in efficiently moving work through the department

Maintain company safety standards

Maintain a clean workstation

Assist and cooperate with other departments

Ensure understanding and adherence to quality management and safety requirements, systems, and procedures

Other duties as assigned

Job Specifications

Typically has the following skills or abilities:

Experience working in a fast-paced environment

One to two years of relative experience

Ability to meet department standards for productivity and quality

Ability to communicate at a level necessary to accomplish the above tasks

Good manual dexterity and hand/eye coordination

Ability to perform physical activities requiring bending, kneeling, and pulling/pushing

Ability to recognize and distinguish colors

Ability to understand and follow procedures

Ability to lift up to 30 pounds

Ability to walk or stand up to 100% of the time


Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The working environment is well lighted and ventilated. Individuals are typically required to stand for long periods of time. Noise and dust from power-grinding machinery and other equipment is to be expected. Individuals may wear safety attire such as goggles and gloves and may work physically close to others, such as when sharing work areas. There are no major hazards.