Practice Manager

Role Purpose:

The Practice Manager plays a critical role in the effective operation and scalability of the practice, with full accountability for leading the administration and support functions end-to-end.

The role exists to provide the internal structure, stability, and governance required to support the firm’s continued growth. With senior leadership focused on front-end activities such as branding, marketing, sales, delivery, and client relationships, the Practice Manager owns the operational backbone of the business, ensuring systems, processes, people, and controls operate consistently, efficiently, and to a high standard.

Operating in a fast-paced, growth-oriented environment, the role requires strong judgement, maturity, and a sound technical understanding of accounting and professional services administration. The Practice Manager acts as a stabilising presence within the firm, embedding structure, lifting capability, and ensuring an excellent experience for both clients and internal stakeholders.

This position is onsite and requires a consistent office presence to maintain workflow continuity, support team leadership, and uphold RDA’s client experience expectations.

Key Responsibilities:

Own and lead the administration and support functions across Accounting, Business Growth, and the broader RDA ecosystem

Establish, embed, and continuously improve administrative systems, processes, governance, and operational standards across the practice

Act as the first point of accountability for practice operations, ensuring clear ownership, consistent standards, and reliable service delivery

Lead, mentor, and develop administration and support staff, setting expectations and building capability over time

Maintain a professional office environment and uphold RDA’s client-facing standards at all times

Oversee internal financial administration for the practice, including debtors, accounts payable and receivable, payroll coordination, trust account administration, and invoicing and billing processes

Manage corporate and compliance responsibilities, including ASIC and ATO lodgements and the use of NowInfinity and ACIS

Oversee Audit Shield administration and related client processes, and manage direct debit and payment systems, including GoCardless

Identify and implement opportunities for system improvement, automation, and efficiency to support scalable business growth

Manage and reconcile software subscriptions, user access, and licensing across platforms

Oversee bulk uploads and data processing across accounting and compliance systems, ensuring accuracy and timeliness

Skills, Experience & Attributes:

Proven experience in a practice management, or operations role within an accounting, professional services, or advisory environment, with demonstrated ability to own and run a support function end-to-end

Strong working knowledge of Xero and Xero Practice Manager, ATO Portal, and ASIC systems, including NowInfinity and ACIS, supported by a solid understanding of accounting administration fundamentals (PAYG, billing, trust accounting, bookkeeping concepts)

Experience designing, implementing, and continuously improving systems, processes, and governance frameworks within a growing business

Confident prioritising competing demands, exercising sound judgement, and maintaining momentum in a fast-paced environment

Demonstrated leadership capability, including mentoring others, setting expectations, and building team capability over time

High level of maturity, reliability, and personal accountability, with a proactive, solutions-focused mindset and strong attention to detail

Clear, confident written and verbal communication skills, with strong commercial awareness

Professional presence and pride in maintaining high standards across client experience, office presentation, and internal operations

Comfortable working onsite and being visible and accessible to the broader team

Tech-savvy with strong systems aptitude, confidently managing multiple practice platforms

Experience handling bulk data uploads, reconciliations, and system-driven processes in an accounting or professional services environment

Who Will Thrive in This Role?

This position is ideal for someone who:

Enjoys owning responsibility and bringing order, structure, and calm to a growing business

Is motivated by improving how a practice operates, not just completing tasks

Takes pride in high standards, client experience, and team development

Wants to play a foundational role in enabling long-term, sustainable growth

RDA creates a supportive, professional, and forward-thinking environment built on trust, accountability, and continuous improvement. We value people who take ownership, show initiative, and contribute positively to a high-performing team.