Relationship Manager (Institutional & Fintech)
LMA Recruitment SG ·www.lmarecruitment.com.sg
Apply direct
Relationship Manager (Institutional & Fintech)
This role is focused on building and nurturing strategic relationships with institutional and fintech partners leveraging the firm’s trading platforms, brokerage capabilities, and investment solutions. The position plays a key role in driving client engagement, strengthening long-term partnerships, and ensuring a high-quality end-to-end client experience.
As the key liaison for assigned accounts, you will work cross-functionally with teams across trading, product development, operations, technology, and compliance to support onboarding, address client needs, and enhance overall service delivery. You will also play a consultative role in helping clients optimise the use of the firm’s offerings and identify opportunities for deeper collaboration.
A strong grasp of capital markets infrastructure and fintech ecosystems is important, particularly in areas such as digital brokerage solutions, API integrations, and cross-border investment platforms.
Performance in this role is measured through client satisfaction, usage and adoption of services, account development, and the strength of long-term client relationships rather than direct sales targets.
Key Responsibilities
Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R21102223 | Goh Choon Mui
This role is focused on building and nurturing strategic relationships with institutional and fintech partners leveraging the firm’s trading platforms, brokerage capabilities, and investment solutions. The position plays a key role in driving client engagement, strengthening long-term partnerships, and ensuring a high-quality end-to-end client experience.
As the key liaison for assigned accounts, you will work cross-functionally with teams across trading, product development, operations, technology, and compliance to support onboarding, address client needs, and enhance overall service delivery. You will also play a consultative role in helping clients optimise the use of the firm’s offerings and identify opportunities for deeper collaboration.
A strong grasp of capital markets infrastructure and fintech ecosystems is important, particularly in areas such as digital brokerage solutions, API integrations, and cross-border investment platforms.
Performance in this role is measured through client satisfaction, usage and adoption of services, account development, and the strength of long-term client relationships rather than direct sales targets.
Key Responsibilities
- Manage and grow a portfolio of institutional, fintech, and broker clients, acting as the central point of contact for all relationship matters
- Develop a thorough understanding of client strategies, operational flows, and business objectives to deliver tailored support and identify growth opportunities
- Partner closely with internal stakeholders to support onboarding, implementation, and ongoing client engagement initiatives
- Guide clients through the full lifecycle—from initial setup and training to ongoing optimisation and retention
- Establish and refine client servicing standards, including documentation of workflows and coordination across internal functions
- Engage with senior stakeholders (internal and external) to align on priorities, enhance client outcomes, and uncover cross-sell or up-sell opportunities
- Evaluate the end-to-end client journey, proactively identifying gaps and recommending improvements to enhance the overall experience
- Leverage data and insights to assess client performance, anticipate needs, and provide actionable recommendations
- Collaborate with internal teams to troubleshoot issues, drive resolutions, and continuously improve service delivery
- Degree in Finance, Business, Economics, or a related discipline
- Around 5–8 years of relevant experience within financial services, fintech, brokerage, or capital markets environments
- Prior experience managing institutional clients, financial intermediaries, or fintech platforms is advantageous
- Familiarity with electronic trading systems, brokerage operations, or market infrastructure will be highly beneficial
- Demonstrated ability to independently manage client relationships and coordinate across multiple internal teams
- Strong organisational skills with the ability to manage competing priorities effectively
- Comfortable working with both commercial and technical stakeholders across functions
- Excellent communication skills with the ability to build credibility and trust with clients and colleagues
- Proactive, self-driven, and capable of working in a dynamic environment with minimal supervision
- Exposure to regional or cross-border business operations is a plus
Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R21102223 | Goh Choon Mui
Frequently asked questions
Who is hiring for the Relationship Manager (Institutional & Fintech) role?
LMA Recruitment SG is hiring for the Relationship Manager (Institutional & Fintech) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Relationship Manager (Institutional & Fintech) job located?
The Relationship Manager (Institutional & Fintech) role with LMA Recruitment SG is based in Singapore, SG.
Is the Relationship Manager (Institutional & Fintech) role full-time or contract?
This is a full time position at LMA Recruitment SG.
What experience level is the Relationship Manager (Institutional & Fintech) role?
The Relationship Manager (Institutional & Fintech) position is aimed at mid-level candidates.
How do I apply for the Relationship Manager (Institutional & Fintech) role at LMA Recruitment SG?
Apply directly on LMA Recruitment SG's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.