Help Desk Technician

Position Overview

The Help Desk Technician provides hands on technical support to end users in a fast paced enterprise environment. This individual will be responsible for resolving day to day IT issues, supporting end user hardware and applications, and delivering a high level of service to employees, including C suite executives and front office users.

The role will work closely with the internal IT team to troubleshoot issues, escalate more complex problems when necessary, and ensure consistent and reliable technology support across the organization.

Assignment Details

• Six month contract with potential to convert to full time
• On site five days per week
• Preferred schedule: 7:00 AM to 4:00 PM
• Immediate backfill need
• Mid level support position, approximately L2 level
• On call availability required
• Occasional off hours or weekend support may be necessary
• Light travel to VIP residences may occasionally be required

Key Responsibilities

• Provide hands on desktop and end user technical support in a Windows environment

• Troubleshoot hardware, software, application, account access, file share, and connectivity issues

• Install, configure, test, and maintain operating systems, application software, hardware, and IT management tools

• Configure and support laptops, mobile devices, and peripheral equipment

• Support Microsoft 365, Azure, Active Directory, SCCM, and Microsoft Intune environments

• Assist with account management, password resets, account lockouts, permissions, and file share access

• Set up and support Teams and Zoom conference rooms, including VoIP and SIP based video conferencing technology

• Provide white glove technical support to executives, C suite users, and front office personnel

• Support mobile device management and mobile application management solutions

• Work closely with the internal IT team to escalate and resolve issues outside standard Help Desk responsibilities

• Maintain a proactive approach to identifying and resolving user issues

Qualifications

• 5 or more years of relevant IT support experience in an enterprise environment

• Bachelor's degree preferred

• Strong knowledge of Windows desktop environments

• Strong understanding of desktop and laptop hardware, software, and peripheral devices

• Experience with Active Directory and Microsoft 365

• Experience supporting mobile devices and MDM or MAM solutions

• Experience with Microsoft Intune, SCCM, Azure, Teams, and Zoom preferred

• Experience supporting conference room, VoIP, and SIP technology

• Strong troubleshooting skills and ability to independently diagnose technical issues

• Familiarity with PowerShell is helpful, although scripting and automation are not a primary requirement

• Financial services experience strongly preferred

• Experience supporting Bloomberg or other trading applications is a plus

Ideal Candidate Profile

The strongest candidate will combine solid technical troubleshooting skills with excellent communication and interpersonal abilities. The team is looking for someone who is proactive, personable, willing to learn, and comfortable supporting demanding users in a fast paced environment.

Personality and communication are particularly important for this position given the level of interaction with executives and front office users.

Team Environment

• Seven person IT support team

• Collaborative and fast paced environment

• Strong emphasis on customer service and personality fit

• Financial industry experience is highly valued

Interview Process

• Initial technical video interview

• On site interview focused on both technical capabilities and overall personality fit

• HR process will be expedited due to the immediate need

Conversion

This position has the potential to convert to full time following the contract period.

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

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