Customer Solutions Specialist

We are committed to delivering exceptional customer service and operational excellence. We are looking for a dedicated Customer Solutions Specialist to be the primary point of contact for our valued customers.

Key Responsibilities:

• Customer Interaction: Address inquiries, process orders, and resolve issues to ensure high customer satisfaction.
• Sales Team Collaboration: Support the sales team by sharing customer feedback and assisting in strategy development.
• Order Management: Oversee the entire order process, ensuring accuracy and timeliness.
• Inventory Coordination: Work with warehouse and production teams to monitor inventory levels and ensure product availability.
• Production Scheduling: Assist in planning production schedules to efficiently fulfill customer orders.
• ERP & Demand Planning: Utilize NetSuite ERP for demand planning and ensure alignment with inventory and production capabilities.
• Quality Assurance: Ensure customer orders meet quality standards and address any discrepancies promptly.
• Documentation: Maintain accurate records within the ERP system.
• Continuous Improvement: Identify opportunities to enhance customer service, inventory management, and production planning processes.

Qualifications:

• High School Diploma or GED required; associate or bachelor’s degree in business administration, Supply Chain Management, or related field preferred.
• Minimum of 2 years of experience in customer service, sales support, or production coordination, preferably in the manufacturing or construction materials industry.
• Experience with ERP systems for demand planning, inventory tracking, and order management is required. NetSuite ERP experience preferred.
• Familiarity with RF-Smart or similar warehouse management software is a plus.

Benefits:

• Medical
• Vision
• Dental
• Disability
• Paid Time Off
• Competitive salary