Service Sales Representative

The Engagement Manager (EM) is responsible for understanding customer technical and business requirements, creating a NetApp services solution that articulates methodology, technical scope and pricing, and driving deal closure. Support an annual consulting service goal

• Builds and influences relationships with Sales Reps, System Engineers, Sales Management, Partners and Customers.
• Achieves trusted adviser work status with the account team and customers.
• Understands sales and account strategies and positions PS to deliver a total solution.
• Fully positions and assists in the sale of consulting services to enterprise class companies, putting large consulting and residency deals together.
• Manages complex consulting services through engagement sales cycles.
• Determines business requirements, understands critical success factors, internal capabilities, timelines, and current infrastructure to successfully position projects/programs
• Working pre-sales positioning, sizing, scoping and crafting of deals.
• Leverages technical architects and consultants to craft solutions accurately.
• Creates and delivers the compelling value proposition for consulting services tied to a deal
• Accountable for accuracy of sizing and scoping of PS deals.
• Negotiates, creates Statement of Work (SOW), drives SOW review process, working with senior management for approval
• Works within Professional Services to deliver and transition detailed SOW to delivery team once sold.
• Active participant and focused on account team planning sessions solutions for customers.
• Maintains an opportunity pipeline and forecast.

Requirements

• Strong ability to interface at Executive level and above.
• Data storage or systems integration/management experience required. 
• 6+ years of managing large billable projects for external customers
• Excellent ability to communicate effectively both verbally and written  
• Technical background sufficient to understand the technologies and technical issues involved with the product
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Strong ability to translate very complex storage solutions or strategies into simple to understand clear concepts and objectives for project execution
• Excellent presentation skills required

Education

• 5+  years experience in a similar role as a Project Manager or Service Deal Shaper
• Formal Project Management certificating desired e.g. PMI
• Data storage or systems management experience