Operations / Service Delivery Manager
Pathfinder ·www.pathfinderrecruitment.com.au
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St Kilda based Managed Service company is seeking an Operations & Service Manager to join their leadership team and be responsible for both the
quality and consistency of day-to-day service delivery, and the operational systems, processes, and structure that enable scalable and efficient service delivery across the business.
This role ensures that service delivery is predictable, professional, and aligned to SLA expectations, while the business operates with clear processes, strong operational discipline, and measurable performance.
The Core Responsibilities of the role are:
- Service Delivery Ownership
- Technician Performance & Leadership
- Workflow & Service Process Ownership
- Operational Performance & Efficiency
- Process Ownership & Governance
- Resource & Capacity Planning
- Tools, Systems & Data Ownership
- Financial & Commercial Operations
- Vendor & Operational Coordination
- Reporting & Accountability
Skill / background to be considered:
- Background working within a small /mid tier MSP
- Strong leadership and accountability
- Operational and systems thinking
- Commercial awareness and data-driven mindset
- Excellent communication skills
quality and consistency of day-to-day service delivery, and the operational systems, processes, and structure that enable scalable and efficient service delivery across the business.
This role ensures that service delivery is predictable, professional, and aligned to SLA expectations, while the business operates with clear processes, strong operational discipline, and measurable performance.
The Core Responsibilities of the role are:
- Service Delivery Ownership
- Technician Performance & Leadership
- Workflow & Service Process Ownership
- Operational Performance & Efficiency
- Process Ownership & Governance
- Resource & Capacity Planning
- Tools, Systems & Data Ownership
- Financial & Commercial Operations
- Vendor & Operational Coordination
- Reporting & Accountability
Skill / background to be considered:
- Background working within a small /mid tier MSP
- Strong leadership and accountability
- Operational and systems thinking
- Commercial awareness and data-driven mindset
- Excellent communication skills
Frequently asked questions
Who is hiring for the Operations / Service Delivery Manager role?
Pathfinder is hiring for the Operations / Service Delivery Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Operations / Service Delivery Manager job located?
The Operations / Service Delivery Manager role with Pathfinder is based in Melbourne, VIC, AU.
What does the Operations / Service Delivery Manager role pay?
Pathfinder lists the Operations / Service Delivery Manager role at AUD 120,000–150,000 per year.
Is the Operations / Service Delivery Manager role full-time or contract?
This is a full time position at Pathfinder.
What experience level is the Operations / Service Delivery Manager role?
The Operations / Service Delivery Manager position is aimed at mid-level candidates.
How do I apply for the Operations / Service Delivery Manager role at Pathfinder?
Apply directly on Pathfinder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.