ServiceNow ITAM SME

PaxusBB ·www.paxus.com.au

Location Melbourne CBD, Victoria, Australia
Work type Hybrid
Salary AUD 650 - 700 / month
Type Full time
Level Mid
Source Shazamme
Financial Services
Apply direct

ServiceNow ITAM SME

12-Month Contract
Location: Melbourne, Canberra or Adelaide
Work Model: Hybrid – 3 days office, 2 days home

We are looking for an experienced ServiceNow ITAM / Software Asset Management (SAM) SME to support software asset governance, licensing, compliance and optimisation activities within a large-scale technology environment.

Key Responsibilities

  • Manage software asset governance, compliance and entitlement management within ServiceNow ITAM.
  • Support software vendor audits, including data preparation, Effective License Position (ELP) analysis, audit responses and risk mitigation.
  • Develop and maintain SAM policies, governance frameworks and processes.
  • Reconcile software deployments, entitlements, contracts and usage data to maintain accurate license positions.
  • Support software renewals through license utilisation, contractual and future-demand analysis.
  • Identify opportunities for license reclamation, re-harvesting, rationalisation and product consolidation.
  • Develop AI SaaS spend visibility reporting as a proof of concept.
  • Maintain ServiceNow ITAM software content, publisher/product data and normalisation rules.
  • Monitor ITAM platform health, data quality, integrations and reporting.
  • Produce EOL/EOS reporting to support cyber security and IT resilience activities.
  • Coordinate annual EOL/EOS data collection with product owners and consolidate lifecycle and remediation information.
  • Provide updated compliance and license position reports as required.
  • Identify opportunities to improve SAM processes, automation, reporting and overall business value.

About You

You will have:

  • Strong hands-on experience with ServiceNow ITAM / SAM.
  • Solid knowledge of software licensing, entitlements, contracts and compliance.
  • Experience supporting vendor audits and Effective License Position (ELP) analysis.
  • Strong understanding of software asset lifecycle management and optimisation.
  • Experience with software reconciliation, normalisation and ITAM data management.
  • Ability to analyse licensing data and provide clear insights for renewals and cost optimisation.
  • Experience with EOL/EOS management, reporting and governance.
  • Strong stakeholder engagement and communication skills.
  • Experience driving process improvement, automation and reporting within SAM/ITAM environments.

Apply now if you are an experienced ServiceNow ITAM/SAM professional looking for a 12-month contract opportunity.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Ian Cardinal on +617 3472 6580 or email icardinal@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

Frequently asked questions

Who is hiring for the ServiceNow ITAM SME role?
PaxusBB is hiring for the ServiceNow ITAM SME position, a Shazamme client. Apply directly on the employer's career site.
Where is the ServiceNow ITAM SME job located?
The ServiceNow ITAM SME role with PaxusBB is based in Melbourne CBD, VIC, AU. The role is hybrid-friendly.
Is the ServiceNow ITAM SME role remote?
Yes — the ServiceNow ITAM SME position at PaxusBB is hybrid. Candidates based in AU are preferred.
What does the ServiceNow ITAM SME role pay?
PaxusBB lists the ServiceNow ITAM SME role at AUD 650–700 per month.
Is the ServiceNow ITAM SME role full-time or contract?
This is a full time position at PaxusBB.
What experience level is the ServiceNow ITAM SME role?
The ServiceNow ITAM SME position is aimed at mid-level candidates.
How do I apply for the ServiceNow ITAM SME role at PaxusBB?
Apply directly on PaxusBB's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct