Operations & Rostering Manager

MAYDAY Recruitment is proud to be partnering with a leading funeral services organisation to recruit an experienced Operations & Rostering Manager to oversee the day-to-day coordination of funeral teams, resources and services. This is an opportunity to use your rostering, scheduling and people leadership expertise in a genuinely meaningful industry, with backgrounds in healthcare, aged care, community services or hospitality highly regarded.

The Opportunity

This is an opportunity for an experienced Roster Manager, Scheduling Manager, Customer Care Manager or Team Leader to bring their strong coordination and people management skills into a genuinely meaningful industry.

You may come from healthcare, aged care, community services, hospitality, retail or logistics and be looking for a role where your operational expertise directly contributes to supporting families during significant moments in their lives.

What You'll Be Doing

• Coordinate funeral teams, resources, vehicles and supplies to ensure services run smoothly and to the highest standards

• Manage rostering, scheduling and daily staffing requirements, making adjustments as priorities change

• Lead, support and develop the coordination team, providing clear feedback and recognising strong performance

• Ensure teams are appropriately resourced and prepared to deliver exceptional service to families

• Coordinate day-to-day administration, including timesheets, paperwork, invoicing, purchasing and stock management

• Liaise with suppliers and contractors regarding maintenance of buildings, grounds, vehicles and equipment

• Support transfer crews and funeral teams with the preparation and coordination of required documentation

• Drive a culture of professionalism, collaboration, accountability and compassion

• Identify opportunities to improve processes, efficiencies and service delivery across the operation

About You

You are an experienced people and operations professional who thrives in a fast-paced environment where priorities can change throughout the day.

We're particularly interested in candidates with experience in:

• Rostering, scheduling and workforce coordination

• Team leadership and performance management

• Healthcare, aged care, community services or other service-driven environments

• Operations or administration management

• Coordinating multiple teams, services or locations

• Working calmly and professionally in emotionally sensitive environments

Experience within the funeral industry is highly regarded, but not essential. What's most important is your ability to lead people, manage competing priorities and deliver a high level of service with empathy and professionalism.

You will also need a current driver's licence and be comfortable working around deceased people and supporting families experiencing grief.

Why Join?

This is more than an operational role. You'll play an important part in ensuring every funeral service is delivered with care, dignity and professionalism.

If you're an experienced Roster / Scheduling / Operations Manager from healthcare, aged care, community services or another people-focused environment and are looking for a role with genuine purpose, we'd love to hear from you.

Apply now via MAYDAY Recruitment.